CHRISTAL DIANA DY
Calgary,AB
Summary
Experienced retail worker with a strong track record in delivering exceptional customer service and ensuring efficient operations. Recognized for dependability and thriving in fast-paced environments, consistently contributing to team objectives. Proficient in cash handling, adept at engaging with customers, and skilled in problem-solving with a results-oriented mindset.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CASHIER-MERCHANDISER
BIANCA AMORS LIQUIDATION SUPERCENTRE
01.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, and locate items.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Altar Service
St. Francis of Assisi Catholic Church
01.2019 - 01.2020
Assisted on an event Workshop
YEP Calgary
01.2018 - 01.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
Education
Diploma - Hospitality And Tourism Management
Southern Alberta Institute of Technology (SAIT)
N201-1301 16 Ave NW, Calgary AB T2M0L4 04-2026
High School Diploma -
Bishop McNally Highschool
700 Falconridge Blvd NE, Calgary AB T3J3N401.2022
Diploma -
St. John XXIII Catholic School
1420 Falconridge Dr NE, Calgary AB T3J2C301.2019
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Conflict resolution
- Attention to detail
- Proficient in Microsoft
Languages
English
Tagalog
Certification
- WHMIS Certificate
- White Hat Academy
- ProServe Liquor Staff Training Certification
Timeline
CASHIER-MERCHANDISER
BIANCA AMORS LIQUIDATION SUPERCENTRE
01.2021 - Current
Altar Service
St. Francis of Assisi Catholic Church
01.2019 - 01.2020
Assisted on an event Workshop
YEP Calgary
01.2018 - 01.2019
Diploma - Hospitality And Tourism Management
Southern Alberta Institute of Technology (SAIT)
High School Diploma -
Bishop McNally Highschool
Diploma -
St. John XXIII Catholic School
Similar Profiles
Charrie BustosCharrie Bustos
Merchandiser at Bianca Amor's Liquidation SupercentreMerchandiser at Bianca Amor's Liquidation Supercentre
MANOLO G. PUBLICOMANOLO G. PUBLICO
Cashier, All around at Bianca Amor’s LiquidationCashier, All around at Bianca Amor’s Liquidation
JASMINE KHANJASMINE KHAN
Cashier at WALMART SUPERCENTRECashier at WALMART SUPERCENTRE