CHRISTAL DIANA DY
Calgary,AB
Summary
Experienced retail worker with a strong track record in delivering exceptional customer service and ensuring efficient operations. Recognized for dependability and thriving in fast-paced environments, consistently contributing to team objectives. Proficient in cash handling, adept at engaging with customers, and skilled in problem-solving with a results-oriented mindset.
Overview
7
7
years of professional experience
1
1
Certification
Work History
CASHIER-MERCHANDISER
BIANCA AMORS LIQUIDATION SUPERCENTRE
1010-999 36 St NE, Calgary AB T2A 7X6
01.2021 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, and locate items.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Altar Service
St. Francis of Assisi Catholic Church
211 6 Ave SE, Calgary AB T2G0G4
01.2019 - 01.2020
Assisted on an event Workshop
YEP Calgary
01.2018 - 01.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
Education
Diploma - Hospitality And Tourism Management
Southern Alberta Institute of Technology (SAIT)
N201-1301 16 Ave NW, Calgary AB T2M0L4 04-2026
High School Diploma -
Bishop McNally Highschool
700 Falconridge Blvd NE, Calgary AB T3J3N401.2022
Diploma -
St. John XXIII Catholic School
1420 Falconridge Dr NE, Calgary AB T3J2C301.2019
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Team collaboration
- Conflict resolution
- Attention to detail
- Proficient in Microsoft
Languages
English
Tagalog
Certification
- WHMIS Certificate
- White Hat Academy
- ProServe Liquor Staff Training Certification
Timeline
CASHIER-MERCHANDISER
BIANCA AMORS LIQUIDATION SUPERCENTRE
01.2021 - Current
Altar Service
St. Francis of Assisi Catholic Church
01.2019 - 01.2020
Assisted on an event Workshop
YEP Calgary
01.2018 - 01.2019
Diploma - Hospitality And Tourism Management
Southern Alberta Institute of Technology (SAIT)
High School Diploma -
Bishop McNally Highschool
Diploma -
St. John XXIII Catholic School