Christabel Agyakwaa Asare-Budu
Montreal,QC
Summary
Highly organized and driven professional with hands-on experience in customer service, HR support, and financial services. Skilled in delivering tailored solutions to client needs, maintaining compliance with regulations, and providing exceptional technical and administrative support. Adept at building strong client relationships, resolving issues efficiently, and supporting team success in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Support Representative
Alorica
Montreal, Qc
01.2024 - Current
- Identified potential areas for improvement in existing products or services.
- Delivered responsive technical support via phone, email, and chat.
- Resolved device, network, and connectivity issues efficiently.
- Provided financial product guidance to customers.
- Maintained up-to-date product knowledge and compliance awareness.
Package Handler
SSENSE
Montreal, QC
07.2023 - 02.2025
- Processed high volumes of packages while adhering to safety protocols.
- Adapted quickly to workflow changes and production demands.
- Collaborated with team members to meet daily goals.
Financial Services Representative
Agricultural Development Bank
Koforidua, GH
11.2022 - 04.2023
- Provided in-person and remote banking assistance to clients.
- Recommended financial products based on client profiles.
- Ensured customer satisfaction while handling transactions and resolving concerns.
- Guided customers in understanding financial products while maintaining up-to-date knowledge of offerings and compliance requirements.
Junior HR Associate
Divine Providence Mother Care
Koforidua, GH
12.2019 - 10.2022
- Assisted with onboarding and employee training.
- Conducted research to support HR and sales activities.
- Maintained accurate records and prepared sales activity reports.
Education
Bachelor of Arts - Political Science
University of Ghana
GhanaSkills
- Human Resource Support
- Customer Service & Retention
- Financial Product Knowledge
- Problem Solving & Conflict Resolution
- Salesforce & Data Entry(CRM)
- Technical Troubleshooting
- Time Management & Organization
- Communication (Verbal & Written)
Languages
English
First Language
English
Proficient (C2)
C2
Certification
- Human Resource Management – Discipline in Organizations (Alison, July 2025)
- Emotional Intelligence in Action (Alorica University)
- Self-Development Foundations (Alorica University)
Timeline
Technical Support Representative
Alorica
01.2024 - Current
Package Handler
SSENSE
07.2023 - 02.2025
Financial Services Representative
Agricultural Development Bank
11.2022 - 04.2023
Junior HR Associate
Divine Providence Mother Care
12.2019 - 10.2022
Bachelor of Arts - Political Science
University of Ghana