Christa Williams

• Orchestrated direct management, supervision, and guidance of diverse teams of 140+ customer service personnel, encompassing Personal Trainers, Group Fitness Instructors, Camp, Preschool and General Program Staff.
• Comprehensive oversight of over 80+ Registered and Drop-in
• Oversight of program creation and development to ensure balanced options and service excellence
• Providing continuous recommendations to refine existing processes/programs based on industry dynamics, participant data and community demographics.
• Delivered extensive training, guidance, and mentorship to both new recruits and seasoned staff, fostering enhanced level of customer service and aligning with organizational objectives
• Organized Facility Emergency Procedures Training for over 200 part time staff
• Responsible for one million dollar budget line
• Responsible for city-wide Capital Fitness Replacement budget (300K)
• Designed and executed targeted staff training programs, diligently collecting and analyzing performance feedback from program leaders, participants, and parents on seasonal basis for continual improvement
• Contributed to business growth by identifying opportunities for process improvement and recommending actionable solutions.

• Supervise, train and develop over 140 part-time staff in areas of fitness, preschool, concessions, Learn To Skate and Ontario After School Program
• Creation and oversight of over 200 Registered and Drop-In Programs
• Responsible management of 1.5 million dollar budget line
• Collaborate with stakeholders as chair of Active Living Line of Business
• Successfully applied for over 25K in Jumpstart funding to run 3 programs (Girls Learn To Play Hockey, Fitness Kickboxing, Yoga and Meditation for Wellness). Over 600 highschool females attended the program.

-Creator of the Brampton Tough Run an annual outdoor Adventure Run

-worked with local schools and community groups to ensure awareness of services

-Worked collaboratively as lead on the Annual Health, Wellness and Accessibility Fair.

• Developed and conducted engaging cardio (Spin) and strength training group fitness sessions catering to diverse member demographics, encompassing varying ages and fitness levels
• Offered valuable insights and guidance on fitness, health, and overall wellness