Christa Nathaniel
Toronto,ON
Summary
Versatile professional with a track record of fostering supportive environments and enhancing customer satisfaction at companies like Itel CX. Skilled in problem-solving and time management, adept at addressing complex issues and improving operational efficiency. Demonstrates compassionate care and a commitment to excellence in every interaction.
Overview
2025
2025
years of professional experience
Work History
Caregiver
Senior Living In Style
Teacher
Schools of Disability
07.2013 - 02.2025
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Call Center Representative
Itel CX
12.2016 - 07.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
Accounting
Sir Arthur Community College
Castries St.lucia 07.2010
Skills
- Respectful and compassionate
- Time management
- Elderly care
- Problem-solving
Languages
English
Full Professional
Timeline
Call Center Representative
Itel CX
12.2016 - 07.2023
Teacher
Schools of Disability
07.2013 - 02.2025
Caregiver
Senior Living In Style
Accounting
Sir Arthur Community College
Similar Profiles
Amanda BarronAmanda Barron
Campus Executive Director at Arabella of Red Oak Senior Living - Civitas Senior LivingCampus Executive Director at Arabella of Red Oak Senior Living - Civitas Senior Living
Harold DeanHarold Dean
ADMINISTRATOR & AREA VICE PRESIDENT at YMP SENIOR LIVING & CRESTHAVEN SENIOR LIVINGADMINISTRATOR & AREA VICE PRESIDENT at YMP SENIOR LIVING & CRESTHAVEN SENIOR LIVING
David BunchDavid Bunch
Maintenance Technician at Sundale Senior Living of The Woodlands (formerly Brookdale Senior Living)Maintenance Technician at Sundale Senior Living of The Woodlands (formerly Brookdale Senior Living)
Jordan RendellJordan Rendell
Account Executive at ArjoAccount Executive at Arjo
Abhishek RudraAbhishek Rudra
Senior Software Engineer at ShopifySenior Software Engineer at Shopify