CHRIS WILLIAMS
Smithville,Canada
Summary
To obtain employment where I can effectively utilize my skills I have acquired over the last 24 years in sales as an IT Account Manager role, while efficiently fulfilling customer demands
Overview
30
30
years of professional experience
Work History
Procurement Specialist, Panasonic Sales Champion
Quartet Service /Fully Managed/Telus
01.2013 - 01.2025
- First point of contact for Panasonic customer support, quoting and purchasing.
- Procurement liaison for established and new clients for hardware/software and Software renewals. Licensing administrator for Microsoft CSP, Adobe, and Bluebeam.
- Addressed all issues related to RMA's
Inside Sales Account Manager
SHI Canada
01.2009 - 01.2013
- Provide ongoing and highly responsive communication with key accounts in order to administer license renewals, facilitate special pricing through bid process and address/resolve distribution issues and to generate best gross margin.
- Identified, managed and drove over $7 million in new business from hardware, Software and IT service sales in 2012 from Corporate accounts and the BC Government while still pursuing future prospects
- Consistently finished every year at over 120% of quota.
- Managed the complete sales cycle, (quotes, orders and CSAT) for 60+ active buying accounts.
- Maintained sales opportunities through a CRM system including setting alarms for follow-ups, lead tracking, quotes, forecast and pipeline development.
- Continually attend training events and webinars to stay current with technology trends.
- Work closely with internal resources from many hardware and software partners to customize IT solutions for each client.
- Responded to RFQ/RFP in a timely manner for >30,000+ seat clients
Inside Sales Account Manager
BELL CANADA
01.2008 - 01.2009
- Successfully prospected and close hardware and software deals both into net new and established accounts
- Field requests for product information, quotations, software licenses and configuration from over 50 SMB accounts
Inside Sales Account Manager
TECH DATA
01.2004 - 01.2008
- Company Overview: www.techdata.ca
- Provide first point contact to over 20 of Canada’s leading Value Added Resellers within Toronto’s Central Territory
- Ensured the highest possible level of customer satisfaction by providing bids and quotes on all products
- Addressed all issues related to RMA's
- Ranked in the top 10% of the sales organization
Inside Sales Account Manager
SALTSPRING SOFTWARE INC.
01.2001 - 01.2003
- Provided first point of contact for established customer base as well as initializing contact with potential new clients via cold calling throughout Canada.
- Provided bids and quotes on all products
- Oversaw software licensing activities (including Microsoft Select and Enterprise agreements) Key accounts included CSA, Sony and Proctor & Gamble.
- Prospected, negotiated, and finalized a multimillion dollar Microsoft Select agreement
Outside Sales Territory Manager
THE BRICK
01.1995 - 01.2001
- Directed company’s sales efforts in the South-western Ontario homebuilding, insurance, and property management industry, specializing in appliances, furniture, electronics, and computers.
- Increased delivered sales volume from under $400,000 (1995) to $2,000,000 (1999)
- Created and implemented procedures designed to reduce operational and customer service by 75%. Established myself as the focal point for after sales support to better provide end-to-end service to my customers. Opened new accounts, coordinated deliveries, monitored billings, handled customer service issues, collections, acted as liaison to corporate clients, and provided commercial quotations to insurance companies and claims adjusters
- Was asked to and successfully duplicated program in Windsor location.
- Awarded membership to The Brick Million Dollar Club for four consecutive years
Education
Public Relations Diploma -
Humber College
Toronto, ON01.1984
Skills
- Supplier contracts
- Effective communication
- Purchasing processes
- Order placement
Timeline
Procurement Specialist, Panasonic Sales Champion
Quartet Service /Fully Managed/Telus
01.2013 - 01.2025
Inside Sales Account Manager
SHI Canada
01.2009 - 01.2013
Inside Sales Account Manager
BELL CANADA
01.2008 - 01.2009
Inside Sales Account Manager
TECH DATA
01.2004 - 01.2008
Inside Sales Account Manager
SALTSPRING SOFTWARE INC.
01.2001 - 01.2003
Outside Sales Territory Manager
THE BRICK
01.1995 - 01.2001
Public Relations Diploma -
Humber College
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