Lauren Robison
Moorpark,CA
Summary
To obtain a Human Resources position with an affluent, professional company. Aspiring to embark on a higher-level position in a dynamic environment, which will utilize my professional and leadership skills to contribute towards the organization's overall success. Reliable, knowledgeable and highly organized team player with excellent communication skills, team building and relationship management.
Overview
21
21
years of professional experience
Work History
Product Procurement Specialist/ Sales Support
Andwin Scientific
05.2015 - Current
- Tasks included: Locating key suppliers, using strategic sourcing to select vendors, negotiation, managing relationships with suppliers and vendors.
- Sales support including order entry and follow up.
- Handled returns and worked with warehouses to handle stock.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Excellent communication skills, both verbal and written
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Trained new hires.
Assistant Vice President Bankruptcy Specialist
Bank of America
09.2011 - Current
- Tasks included: Chapter 7 closings, Chapter 13 closings, Chapter 13 discharge project, Issue project, Chapter 7 closing project, Proof of Claims, daily reports, time management, provided training in special projects and validation procedures, attorney correspondence and organizing and meeting court deadlines
- Elected to SME for Motion for Relief Process; assisted with training and coaching
- Team lead for re-write/update policy and procedures for MFR validation process and MFR referral process
- Took on additional responsibilities/projects for management, and handled bankruptcy loans in accordance with investor, government agency, and state and bankruptcy code guidelines
- Participated in extensive Department of Justice guideline training
- Training in banking regulations and policy and procedure
Customer Service Representative III
First California Bank
05.2007 - 08.2011
- Customer service, outgoing wires, ATM processing, balancing, answering phones, filing, auditing, daily and monthly reports, cash ordering, and sales
- Training in team work and banking regulations
- Responded to customer requests for products, services, and company information
- Investigated and resolved customer inquiries and complaints quickly
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Responded proactively and positively to rapid change
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
Financial Associate
Citibank Thousand Oaks CA
09.2005 - 05.2007
- Customer service, outgoing wires, ATM processing, balancing, answering phones, filing, auditing, daily and monthly reports, cash ordering, and sales
- Nominated to be the “ Voice of the Employee Ambassador”
- Trained in business banking and assisted with business clients
- Prepared vouchers, invoices, checks, account statements, reports and other records and reviewed paperwork for accuracy
- Developed and maintained database of records to facilitate smooth transactions for financial processes
- Conducted reviews and evaluations for cost-reduction opportunities
Assistant Child Care Provider
Camp Kissick Daycare
01.2004 - 09.2005
- Tasks included: child supervision, creating menus, documentation for the state, organizing activities
- Certified in CPR and attended child development courses
- Established positive relationships with parent to collaboratively promote child's wellbeing
- Applied positive behavior management techniques to enhance social interactions and emotional development
- Read and told stories to promote and support overall language development
- Responded to inquiries from parents and guardians
- Prepared group activities to enhance socialization, communication and problem-solving skills for children
Assistant Manager
Sketchers Thousand Oaks
08.2003 - 12.2003
- Included: customer service, sales, processing shipment, scheduling, marketing, and delegating
- Rewarded top sales in area twice in 4 months
- Reorganized and streamlined the stockroom for quick and easy recovery
- Supervised day-to-day operations to meet performance, quality and service expectations
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences
- Mentored team members to enhance professional development and accountability in workplace
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Developed strategy to increase sales and drive profits
- Increased employee performance and job satisfaction to strengthen retention and engagement
Assistant Manager
GapKids Thousand Oaks
11.2002 - 09.2003
- Tasks included: customer service, sales, processing shipment, scheduling, marketing, and delegating
- Participated and presented at meetings with peers and superiors
- Created fun ways to “coach” employees about product knowledge and sales
- Supervised day-to-day operations to meet performance, quality and service expectations
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Helped with planning schedules and delegating assignments to meet coverage and service demands
- Increased employee performance and job satisfaction to strengthen retention and engagement
- Made hiring recommendations to increase company's productivity and profitability with quality workers
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Evaluated employee performance and conveyed constructive feedback to improve skills
Education
Bachelor of Science - Business Administration, Human Resource Management
Western Governors University
Ohio 05.2024
Associate of Science -
Moorpark College
Moorpark, CA2008
Skills
- Telephone Etiquette
- Process Improvement
- Operational Efficiency
- Purchasing
- Supplier Contracts
- Product Tracking
- Vendor Relationship Management
- Order Placement
Timeline
Product Procurement Specialist/ Sales Support
Andwin Scientific
05.2015 - Current
Assistant Vice President Bankruptcy Specialist
Bank of America
09.2011 - Current
Customer Service Representative III
First California Bank
05.2007 - 08.2011
Financial Associate
Citibank Thousand Oaks CA
09.2005 - 05.2007
Assistant Child Care Provider
Camp Kissick Daycare
01.2004 - 09.2005
Assistant Manager
Sketchers Thousand Oaks
08.2003 - 12.2003
Assistant Manager
GapKids Thousand Oaks
11.2002 - 09.2003
Bachelor of Science - Business Administration, Human Resource Management
Western Governors University
Associate of Science -
Moorpark College
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