Summary

Overview

Work History

Education

Skills

Timeline

Chris Ritchie

Pefferlaw,ON

Summary

Dynamic Branch Manager at Premier Truck Group with a proven track record in driving revenue growth and enhancing customer satisfaction. Expert in branch operations management and fostering strong client relationships. Skilled in implementing sales strategies and evaluating team performance, consistently exceeding targets while ensuring operational efficiency.

Overview

47

47

years of professional experience

Work History

Branch Manager

Premier Truck Group

04.1978 - 01.2025

Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
Maintained friendly and professional customer interactions.
Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.

Education

High School Diploma -

Centennial College

Scarborough, None

01-1983

Skills

Branch operations management
Customer service

Customer relationships
Excellent time management skills

Timeline

Branch Manager

Premier Truck Group

04.1978 - 01.2025

High School Diploma -

Centennial College