Chris Patterson
Ottawa,ON
Summary
Proven achiever with a background at Coaching Association of Canada, adept in data analytics and fostering strong relationships. Enhanced customer satisfaction and team productivity through innovative process improvements and effective communication. Expert in NCCP and The Locker, demonstrating administrative leadership and a commitment to excellence.
Self-motivated Coordinator brings proven leadership, organizational and customer relations skills. Independently solves problems to handle diverse requirements.
Provides excellent management and administrative support. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical and critical thinking skills.
Overview
19
19
years of professional experience
Work History
Coordinator ,Coach & Partner Services, Analytics
Coaching Association of Canada
2005.08 - Current
- Enter data and generate reports.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Developed comprehensive reports for senior management, enabling informed decision-making based on data-driven insights.
- Organized company-wide events that boosted employee morale and cultivated team spirit within the organization.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Kept high average of performance evaluations.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Developed strong relationships with coworkers to encourage and support their work related activities.
- Developed strong relationships with partner organizations to provide support in a timely manner.
Education
Diploma - Data Analytics
Algonquin College
Ottawa, ON06.2019
Diploma - Computer Programming
Algonquin College
Ottawa, ON06.1994
Bachelor of Arts - Political Science
Carleton University
Ottawa, ON06.1991
Skills
- Strong knowledge of the NCCP
- Strong knowledge of the back-end functions of The Locker (NCCP database)
- Customer Service
- Relationship Building
- Process Improvement
- Point of Contact
- Administrative Leadership
Languages
English
Native or Bilingual
French
Limited Working
Additional Information
- Four decades in the sport system as an athlete, coach and match official
- Completed NCCP training for soccer
- Hold the Director of Coaching position with a local soccer club
Timeline
Coordinator ,Coach & Partner Services, Analytics
Coaching Association of Canada
2005.08 - Current
Diploma - Data Analytics
Algonquin College
Diploma - Computer Programming
Algonquin College
Bachelor of Arts - Political Science
Carleton University
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