Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Chris Keays

Niagara Falls,Ontario

Summary

Sr. Fire Alarm Technician & Technical Sales Representative with strong history of executing sales strategy for Fire Protection by prospecting new customers and business. Skilled at using my education and work experiences to determine products and services that meet customer needs and quality standards while maintaining company profitability. Willing to travel significantly and employ proficient Salesforce, Proquote and Microsoft knowledge and collaborative and communications skills to execute sales strategy.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Senior Technical Sales Representative

Chubb Fire
04.2018 - Current
  • Increased customer satisfaction by providing tailored technical solutions and product recommendations.
  • Developed long-term client relationships, resulting in repeat business and increased sales revenue.
  • Resolved technical issues promptly, ensuring minimal disruption to the sales process and maintaining client trust.
  • Trained junior sales representatives on product knowledge, sales strategies, and best practices to enhance team performance.
  • Provided expert pre-and post-sales support, effectively addressing client concerns while reinforcing product value.
  • Developed customized proposals for prospective clients based on unique needs assessments and budget requirements.

Fire Alarm Technician

Forest City Fire Protection
01.2014 - 04.2018
  • Demonstrated features and functionality of alarm systems to customers.
  • Administered on-call responses for emergency service assignments.
  • Installed and tested fire detection and suppression systems.
  • Communicated effectively with customers, answering questions and concerns regarding systems.
  • Performed annual inspections on fire alarm systems.
  • Performed troubleshooting on fire alarm systems, completing on-site repairs or transporting malfunctioning equipment to off-site lab for repair.

Fire Alarm Technician

Harding Fire Protection
02.2007 - 01.2014
  • Responded to maintenance calls and troubleshot devices.
  • Performed troubleshooting on fire alarm systems, completing on-site repairs or transporting malfunctioning equipment to off-site lab for repair.
  • Read and understood product manuals and blueprints.
  • Installed, tested and serviced alarm and associated systems for commercial and residential customers.
  • Performed annual inspections on fire and security alarm systems.

Education

Fire Protection Engineering Technology - Fire Protection Studies

Seneca College of Applied Arts And Technology
North York, ON
06.2005

High School Diploma -

Stamford Collegiate
Niagara Falls, ON
06.2004

Skills

  • Technical expertise
  • Account management
  • Industry knowledge
  • Strong communication
  • Time management
  • Project management
  • Problem-solving abilities
  • Decision-making
  • Team leadership

Languages

English
Full Professional

Certification

CFAA License 2008-2021 (Currently Recertifying in 2024)

Timeline

Senior Technical Sales Representative

Chubb Fire
04.2018 - Current

Fire Alarm Technician

Forest City Fire Protection
01.2014 - 04.2018

Fire Alarm Technician

Harding Fire Protection
02.2007 - 01.2014

Fire Protection Engineering Technology - Fire Protection Studies

Seneca College of Applied Arts And Technology

High School Diploma -

Stamford Collegiate

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Chris Keays