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Chris Hernandez
Chino Hills
Summary
Self-motivated and energetic Car Salesman with strong sales background and effective relationship building and client retention skills strategically negotiates, closes deals and increases sales. Leverages social media and internet marketing with consistent networking and follow-up to meet aggressive sales quotas while maintaining integrity and providing exceptional customer service. Demonstrates natural sense of urgency and passion for cars and trucks while juggling many initiatives to achieve sales objectives in fast-paced competitive environment.
Overview
19
19
years of professional experience
Work History
Automotive Sales Consultant
DeLillo Chevrolet
02.2025 - Current
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Automotive Sales Consultant
South County Lexus At Mission Viejo
01.2025 - 02.2025
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Worked closely with service department to ensure client satisfaction after purchase and during maintenance visits.
- Facilitated smooth trade-in processes by appraising used cars accurately and negotiating fair values.
Floor Manager
Chino Hills Ford
04.2021 - 10.2024
- Managed team of 8 employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Boosted employee morale by recognizing outstanding performances, resulting in higher productivity levels.
Floor Manager
Performance Ford
01.2020 - 04.2021
- Managed team of 6 employees to maintain smooth-running operations of sales floor.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed daily store operations for smooth functioning and achieving sales targets.
- Evaluated staff performance regularly to identify areas for improvement or commendation.
Automotive Sales Consultant
Ford of West Covina
02.2018 - 12.2019
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Provided comprehensive product demonstrations, highlighting key vehicle features and benefits.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
Automotive Sales Consultant
Fairway Ford
06.2017 - 02.2018
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Recommended complementary purchases to customers, increasing revenue.
- Engaged in friendly conversation with customer to better uncover individual needs.
Automotive Sales Consultant
Ford of West Covina
01.2017 - 06.2017
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
LTL Truck Driver
General Freight Services
01.2015 - 12.2016
- Streamlined loading and unloading processes for faster turnaround times at distribution centers.
- Collaborated effectively with team members to coordinate pickups, deliveries, and load transfers efficiently.
- Minimized potential accidents through diligent observance of traffic laws and defensive driving techniques.
- Safely transported fragile cargo by properly securing items within the trailer using straps, bars, or other restraints.
Petty Officer Third Class
United States Coast Gaurd
06.2006 - 04.2013
- Demonstrated adaptability, quickly learning new systems and processes when required for specific assignments.
- Enhanced team performance by providing effective training and mentorship to junior sailors.
- Streamlined reporting processes for increased accuracy and efficiency in data management tasks.
- Assisted in emergency response efforts, ensuring timely actions were taken to protect lives and property.
- Excelled in communication, serving as a liaison between senior officers and enlisted personnel.
- Ensured mission readiness by conducting regular equipment maintenance and inventory checks.
- Trained and mentored personnel in combat operations and tactics.
- Integrated intelligence activities into other military operations, plans and programs.
Education
BBA - Business Administration
DeVry University
Pomona, CA06-2016
Skills
- Resilience under pressure
- Test drive facilitation
- Follow-up techniques
- Trade-in evaluations
- Strong negotiation skills
- Goal-oriented mindset
- Adaptability to change
- Product knowledge expertise
- Closing techniques mastery
- Lease negotiations
- Sales pipeline management
Interests
Timeline
Automotive Sales Consultant
DeLillo Chevrolet
02.2025 - Current
Automotive Sales Consultant
South County Lexus At Mission Viejo
01.2025 - 02.2025
Floor Manager
Chino Hills Ford
04.2021 - 10.2024
Floor Manager
Performance Ford
01.2020 - 04.2021
Automotive Sales Consultant
Ford of West Covina
02.2018 - 12.2019
Automotive Sales Consultant
Fairway Ford
06.2017 - 02.2018
Automotive Sales Consultant
Ford of West Covina
01.2017 - 06.2017
LTL Truck Driver
General Freight Services
01.2015 - 12.2016
Petty Officer Third Class
United States Coast Gaurd
06.2006 - 04.2013
BBA - Business Administration
DeVry University
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