Chris Ebute
Saskatoon,SK
Summary
Hardworking Professional and Fellow of Association of Chartered Certified System Accountant proficient in overseeing team operations, implementing improvements, and reducing delinquency. Well-versed in producing reports and handling month- and year-end closings. Meticulous, conscientious, and methodical in approach. Offering over 23 years of experience in Account Receivable and Customer Service roles with excellent multitasking skills.
Overview
18
18
years of professional experience
Work History
Billing Manager
ICT-FZE (Onne Multipurpose Terminals)
- Reviewed billing problems, researched issues, and resolved concerns.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Worked with customers to develop payment plans and bring accounts current.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
Customer Service Manager
West Africa Container Terminal Ltd
12.2018 - 09.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Created and reviewed invoices to confirm accuracy.
- Generated customer satisfaction surveys to analyze results into action plans.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Account Receivable Manager
West Africa Container Terminal Ltd
02.2011 - 11.2018
- Responsible for preparation of bills receivable, invoices, and bank deposits.
- Verified discrepancies and resolved clients' billing issues
- Reconciled daily AR ledger and verified proper posting.
- Maintained and improved sustained cash flow through diligent and consistent monitoring of our customer accounts.
- Monitored and advised Management on deviations from credit standards.
- Assured timely and accurate invoicing.
- Drove team efficiency for maximized productivity.
Assistant Manager, Credit Control/Invoicing
West Africa Container Terminal Ltd
04.2007 - 01.2011
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised the preparation of the monthly ledger / bank reconciliation statement.
Account Superintendent
West Africa Container Terminal Ltd
01.2003 - 03.2007
- Responsible for inter-company transactions.
- Responsible for Debtors/ Debtors control Accounts.
- Reviewed the daily voucher postings.
- Responsible for the general activities relating to customer receivables.
- Prepared the monthly ledger / bank reconciliation statement.
- Prepared the monthly payroll system.
- Generated the monthly salary journals.
Education
MBA - Financial Management
National Open University of Nigeria
Port Harcourt, Rivers State, Nigeria.09.2010
Bachelor of Science - Accounting
Benue State University
Makurdi, Benue State, Nigeria.08.1997
Skills
- Critical Thinking
- Active Listening
- Creativity
- Reliability
- Work Ethic
- Leadership
- Willing to Learn
- Teamwork
- Organization
- Decision Making
- Customer Service
- Financial Resources Management
- Time Management
- Problem Solving
- Microsoft Office
- Attention to Detail
- Multitasking
- Communication
- Self-motivation
Languages
English
Full Professional
Affiliations
- Fellow – Association of Chartered Certified System Accountants (USA).
- Legendary Member- Chartered Institute of Marine, Port and Terminal Management Professionals (USA).
- Fellow – The Institute of Management Consultants IMC- Nigeria
- Associate Member – Institute of Certified Public Accountants of Nigeria.
- Member – Nigerian Institute of Management (Chartered).
Timeline
Customer Service Manager
West Africa Container Terminal Ltd
12.2018 - 09.2020
Account Receivable Manager
West Africa Container Terminal Ltd
02.2011 - 11.2018
Assistant Manager, Credit Control/Invoicing
West Africa Container Terminal Ltd
04.2007 - 01.2011
Account Superintendent
West Africa Container Terminal Ltd
01.2003 - 03.2007
Billing Manager
ICT-FZE (Onne Multipurpose Terminals)
MBA - Financial Management
National Open University of Nigeria
Bachelor of Science - Accounting
Benue State University
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