Summary
Overview
Work History
Education
Skills
References
Languages
Certification
Timeline
Generic

Chris Brown

Toronto,ON

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Sales Representative

Journeys Shoes
10.2022 - 02.2023
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Developed and implemented marketing plans to increase brand awareness and drive sales.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Sales Representative

Toys"R"Us
10.2022 - 01.2023
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Used customer insights to develop innovative sales strategies to increase sales.
  • Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Grocery Clerk

Food Basics
05.2021 - 02.2022
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Collected shopping carts from parking lot and returned to stand to keep lot organized.

Education

Ontario Secondary School Diploma -

Marc Garneau Collegiate Institute
Toronto, Ontario
06.2011

Skills

  • Customer Retention
  • Customer Service
  • Product Merchandising
  • Interpersonal Communication Skills

References

References are available on request.

Languages

English
Native or Bilingual

Certification

  • CPR Training - 2022
  • WHIMIS Training - 2022

Timeline

Sales Representative

Journeys Shoes
10.2022 - 02.2023

Sales Representative

Toys"R"Us
10.2022 - 01.2023

Grocery Clerk

Food Basics
05.2021 - 02.2022

Ontario Secondary School Diploma -

Marc Garneau Collegiate Institute
Chris Brown