Chris Brown
Toronto,ON
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Representative
Journeys Shoes
10.2022 - 02.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Developed and implemented marketing plans to increase brand awareness and drive sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Sales Representative
Toys"R"Us
10.2022 - 01.2023
- Managed customer accounts to secure customer satisfaction and repeat business.
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
- Used customer insights to develop innovative sales strategies to increase sales.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Grocery Clerk
Food Basics
05.2021 - 02.2022
- Stocked shelves and organized merchandise displays for easy retrieval.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
Education
Ontario Secondary School Diploma -
Marc Garneau Collegiate Institute
Toronto, Ontario06.2011
Skills
- Customer Retention
- Customer Service
- Product Merchandising
- Interpersonal Communication Skills
References
References are available on request.
Languages
English
Native or Bilingual
Certification
- CPR Training - 2022
- WHIMIS Training - 2022
Timeline
Sales Representative
Journeys Shoes
10.2022 - 02.2023
Sales Representative
Toys"R"Us
10.2022 - 01.2023
Grocery Clerk
Food Basics
05.2021 - 02.2022
Ontario Secondary School Diploma -
Marc Garneau Collegiate Institute