CHRIS-ANN NEWTON
Ottawa,Canada
Summary
Experienced Auto Claims Adjuster with three years in physical damage claim evaluation. Proficient in industry-standard tools including Guidewire Claim Centre and Mitchell Estimating. Demonstrated success in managing complex claims, leading to improved processing times. Focused on delivering high-quality customer service while ensuring adherence to regulatory standards.
Overview
11
11
years of professional experience
Work History
AUTO CLAIMS ADJUSTER
Echelon Insurance
Mississauga, Canada
12.2022 - Current
- Examined collisions and incidents through detail gathering from drivers, witnesses, and police reports to ascertain causes
- Coordinating with necessary parties, including brokers, rental companies, third-party insurance adjusters and other relevant third parties
- Evaluating insurance coverage to ensure policy validity, confirming claim coverage, and verifying payout limits
- Estimated repair costs and settlements by analyzing appraiser estimates and total loss reports.
Researched vehicle values through multiple investigation techniques for accurate assessment. - Detecting suspicious claims and collaborating with diverse investigation teams to mitigate fraud
- Assessing and resolving claims based on investigation outcomes and coverage
- Facilitated simultaneous handling of multiple claims, organized tasks efficiently, and ensured adherence to deadlines.
SOCIAL MEDIA & LIVE CHAT CONSULTANT
Rogers Communication
Toronto, Canada
03.2014 - 12.2022
- Efficiently supported clients' requests, financial issues and general concerns in a highly professional manner through live chat and social media
- Maintained billing, payment and other financial records on customers as well as processing orders
- Acted as a team manager when managers are away
- De-escalated issues, coached agents and processing agents' requests for vacation time off
- Assisted in the training of new employees
- Tested the products and services for review prior to launching on final product or service
Education
DEGREE IN COMMERCE -
York University
05-2013
Skills
- Solutions provision
- Attention to detail
- Negotiation expert
- Team collaboration
- Multi-claim handling
- Professional ethics
References
References available upon request
Timeline
AUTO CLAIMS ADJUSTER
Echelon Insurance
12.2022 - Current
SOCIAL MEDIA & LIVE CHAT CONSULTANT
Rogers Communication
03.2014 - 12.2022
DEGREE IN COMMERCE -
York University
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