DANIELLA CLEMENT
Toronto
Summary
Experienced Sales Associate, Bartender/Waitress, and Cashier with a strong background in cash management, bookkeeping software, and POS systems. Demonstrated success in driving sales and obtaining necessary licenses. Proficient in developing adaptable business, marketing, licensing, and distribution strategies. Creative and versatile Sorter with a proven track record of designing solutions for the past three years. Extensive expertise in cash management, bookkeeping software, and POS systems. Exceptional at comprehending client needs and developing efficient project plans to ensure timely deliveries.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Bar Waiter
Sharks Bar and Grill
05.2024 - 11.2024
- Maintained clean and organized bar area.
- Served alcoholic and non-alcoholic beverages in bar environment.
- Handled customer complaints professionally, resolving issues promptly to preserve guest satisfaction.
- Performed opening and closing duties efficiently, ensuring the bar was ready for operation each day or safely secured after closing time.
- Maintained a clean and organized work environment to ensure efficient service and compliance with health regulations.
Sales Associate/ cashier
Urban plant
02.2022 - 10.2022
- Assisted customers with product selection
- Stocked shelves and replenished inventory
- Assisted with stock replenishment and inventory control
- Operated cash registers and handled cash transactions
- Maintained accurate records of sales and transactions
- Resolved customer complaints and ensured customer satisfaction
- Communicated with management regarding stock needs
- Participated in team meetings and store events
- Maintained a clean and organized work area
- Managed multiple customers simultaneously
- Trained new employees on store policies and procedures
- Answered customer inquiries regarding pricing and availability
- Followed up with customers to ensure satisfaction
- Processed sales transactions with accuracy and efficiency
- Assisted with product displays and presentations
- Balanced cash drawers at the start and end of each shift
- Processed special orders and returns
- Developed a strong knowledge of store products and services
- Provided excellent customer service and product knowledge
- Handled customer returns and exchanges
Mail Sorter/ Truck loader/unloader
Purolator
07.2019 - 12.2021
- Maintained an organized, clean work area
- Assisted in other warehouse operations as needed
- Communicated with team members to ensure smooth workflow
- Assisted in loading and unloading items from trucks
- Verified items and their quantity against invoices
- Ensured proper labeling and packaging of items
- Worked with a sense of urgency to meet tight deadlines
- Utilized RF scanners to track and record data
- Ensured accurate and efficient sorting of items
- Worked with a team to complete large projects
- Followed all safety protocols
- Sorted items by type, size, and color to ensure accuracy
Selector Packer
Metro Distributors Center
06.2019 - 05.2020
- Maintained a high level of accuracy when selecting and packing orders
- Utilized software to track orders and maintain accuracy of inventory
- Oversaw the picking and packing of orders to ensure accuracy and customer satisfaction
- Ensured all orders were accurately picked and packed, preventing any lost or damaged items
- Utilized barcode scanners to accurately pick and pack orders
- Completed daily reports to track order accuracy and productivity
- Utilized RF scanners to accurately pick and pack orders
- Utilized warehouse management system to track orders and maintain accuracy of inventory
- Expertly picked and packed orders for customers in a timely manner while maintaining accuracy
- Maintained a clean and organized work area to ensure safety and efficiency
- Followed all safety procedures and regulations while operating warehouse equipment
- Ensured all orders were picked and packed according to customer specifications
Teller marketing
Get Assist
01.2019 - 02.2019
- Assisted customers in person and via telephone with reordering checks, providing bank statements and account balances, addressing customer complaints etc
- Responsible for tracking and posting payments from various sources, ensuring the accuracy of all daily deposits and reports for senior management review
- Submitted results reports, weekly work plans and monthly/annual territory analyses for leadership review
- Processed various types of client accounts and services, reviewing documentation relating to accounts and opening and closing demand deposits and client loan accounts
- Ensured customers were quickly connected to the appropriate teammate with the expertise needed to meet their needs
- Met or exceeded sales goals by influencing customers to learn about products and services most beneficial for their needs
- Built, developed and maintained partnerships with teammates and specialists to maximize effectiveness and serve customers
- Accurately and efficiently processed transactions including customer deposits and check cashing activities
- Assisted customers with inquiries and/or resolving problems in a professional and composed manner, escalating to management as needed
- Informed and educated customers on how to conduct simple transactions through self-service technologies
Cashier/ Server
Living well caribbean restaurant
12.2017 - 02.2019
- Maintained knowledge regarding payment in the form of cash, checks, credit, vouchers/traveler's checks, or automatic debit
- Provided exceptional customer service with efficient, prompt transactions
- Maintained awareness of surroundings and secured cash to prevent potential losses
- Established and identified prices of goods, services, or admission, tabulating bills using calculators, cash registers, or optical price scanners
- Answered customer telephone calls promptly and appropriately
- Reconciled the cash register prior to close, balancing all cash, credit cards, and checks
- Successfully received orders, processed payments, and responded appropriately to guest concerns
- Operated the register, accurately and efficiently delivering an error-free transaction record and balanced drawer at the end of every shift
Crew Member
Uriah's Home Child Care Center
01.2014 - 10.2017
- Performed end-of-shift cleaning and closing duties
- Maintained a clean and organized work area
- Assisted in food preparation
- Assisted the children with their learning and gave them their meals
Education
Bachelor - Medical Social Work
Cdi College
Brampton, ONEarly childhood worker -
George Brown Collage
Toronto, ON06.2023
High School Diploma -
School of Experiential Education
Toronto, ON06.2018
Thistletown Collegiate Institute
Toronto, ON09.2014
Skills
- Cash Management
- POS Systems
- Cash Handling
- Bookkeeping
- Solutions Provision
- Quick Learning Ability
- Multi-line Phone Operations
- Inbound Calls
- Complaint Handling
- Bookkeeping Software
- Bagging And Packaging
- Customer Queries
- Quick Response
- Problem Solving
- Market Knowledge
- Sales Support
- Outbound Calls
- Strong multitasking
- Beverage preparation
- Memory retention
- Cash handling
- Food and beverage pairings
- Customer service
- Order taking
- Cleaning and sanitization
Certification
Certified CPR, Red Cross, 2017
Timeline
Bar Waiter
Sharks Bar and Grill
05.2024 - 11.2024
Sales Associate/ cashier
Urban plant
02.2022 - 10.2022
Mail Sorter/ Truck loader/unloader
Purolator
07.2019 - 12.2021
Selector Packer
Metro Distributors Center
06.2019 - 05.2020
Teller marketing
Get Assist
01.2019 - 02.2019
Cashier/ Server
Living well caribbean restaurant
12.2017 - 02.2019
Crew Member
Uriah's Home Child Care Center
01.2014 - 10.2017
Early childhood worker -
George Brown Collage
High School Diploma -
School of Experiential Education
Thistletown Collegiate Institute
Certified CPR, Red Cross, 2017
Bachelor - Medical Social Work
Cdi College
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