Summary
Overview
Work History
Education
Skills
Timeline
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Chris Cassidy

North Rvier,NS

Summary

Dynamic IT Support Specialist with proven expertise at Fox Harb'r Resort, excelling in technical troubleshooting and customer service. Successfully managed hardware and software installations, enhancing system performance and user satisfaction. Adept at diagnosing complex issues and delivering effective solutions, fostering a self-sufficient work environment through comprehensive end-user training.

Overview

15
15
years of professional experience

Work History

IT Support Specialist

Fox Harb'r Resort
06.2021 - Current
  • Used ticketing systems to manage and process support actions and requests.
  • Installed and configured operating systems and applications.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Installed, configured and maintained computer systems and network connections.
  • Configured and tested new software and hardware.
  • Created user accounts and assigned permissions.
  • Researched and identified solutions to technical problems.
  • Cable installation and termination.
  • Over the phone and in person technical assistance.
  • Performed troubleshooting and repaired peripheral devices such as printers and scanners.
  • Managed inventory of hardware and software assets, ensuring proper allocation and maintenance throughout their lifecycle.
  • Delivered end-user training on various IT tools and platforms, promoting self-sufficiency among staff members.
  • Participated in planning sessions for IT projects, contributing technical expertise to ensure successful project outcomes.
  • Participated in on-call rotation to ensure 24/7 availability of technical support for mission-critical systems.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Set up and troubleshooting for AV equipment prior to large group functions.
  • CCTV installation and maintenance.

CCTV and Alarm Systems Technician

Dynamedia Technical Services
01.2011 - 08.2018
  • Submitted daily paperwork to record completed jobs and related information.
  • Installed and tested components and wirings on intrusion detection systems, access control systems, and closed-circuit televisions.
  • Improved client satisfaction by providing timely and effective customer support for all technical issues related to electrical and CCTV systems.
  • Demonstrated versatility by adapting to new technologies quickly when necessary to ensure successful integration into existing systems or processes effectively.
  • Provided consultation services to clients on best practices for maintaining electrical and CCTV systems in optimal working condition.
  • Displayed technical vocational experience in installation of security, video surveillance, card access and alarm systems of similar scope, type, and complexity.
  • Developed strong rapport with clients based on trustworthiness, dependability, professionalism during all stages of project engagement.
  • Conducted site surveys to assess client needs accurately before proposing tailored solutions that met specific requirements.
  • Installed, tested and serviced alarm and associated systems for commercial and residential customers.
  • Responded to maintenance calls and troubleshot devices.

Education

IT Systems Management & Security - Information Technology

Nova Scotia Community College
Truro, NS
06-2021

Skills

  • Technical troubleshooting
  • Technical support
  • Microsoft Office Administration
  • Software installation
  • Remote support
  • Customer service
  • Software diagnosis
  • User support
  • Application installations
  • Desktop support
  • User credential management
  • LAN/WAN
  • System administration

Timeline

IT Support Specialist

Fox Harb'r Resort
06.2021 - Current

CCTV and Alarm Systems Technician

Dynamedia Technical Services
01.2011 - 08.2018

IT Systems Management & Security - Information Technology

Nova Scotia Community College

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Chris Cassidy