Chowdhury Niloy Hossain
Toronto,Canada
Summary
Results-driven professional with extensive experience in customer service, sales, and financial analysis. Known for enhancing customer satisfaction and driving sales growth through collaborative leadership and creative problem-solving. Skilled at thriving in high-pressure environments, offering personalized service and strategic insights to meet diverse customer needs. Committed to contributing to team success through dedication, attention to detail, and a strong work ethic.
Overview
4
4
years of professional experience
Work History
Customer Experience Associate
TD Canada Trust
Toronto, Canada
12.2023 - Current
- Delivering exceptional customer service, enhancing client satisfaction and retention through personalized advice and efficient problem resolution
- Efficiently handled financial transactions under high pressure, ensuring accuracy and professionalism
- Resolving customer inquiries and concerns by following standard procedures, while escalating complex issues when necessary to ensure prompt and effective resolution
- Build strong customer relationships by providing clear, personalized advice on banking solutions and processes, fostering trust and long-term loyalty
- Proactively identifying referral opportunities, connecting clients with Personal Bankers and Banking Associates to drive sales growth and enhance customer satisfaction
Team Lead
Jack & Jones
Toronto, Canada
07.2022 - 07.2024
- Guide and motivate new hires through coaching, enhancing individual and collective performance, resulting in heightened sales and customer satisfaction, following the 30/60/90 plan
- Collaborate with management to conduct market research and strategically order inventory to meet geographic demand, leading to optimized stock levels, and improved sales performance
- Consistently exceed monthly sales targets by an average of 40%, while maintaining the highest conversion rate within the team, driving overall sales performance and team success
- Utilize extensive product knowledge to guide customers in informed decision-making, fostering long-lasting customer relationships through personalized service
Equity Research Associate
Shanta Asset Management Limited
Dhaka, Bangladesh
05.2021 - 12.2021
- Closely involved in valuation and financial modeling for numerous listed and multinational companies
- Prepared daily stock market updates which included dividend adjustments, updating close price, the volume traded, and the market index
- Tracked the performance of all the Closed-end and Open-end mutual funds on a weekly basis, analyzed the funds' performance, and reported to fund managers to support the decision-making process
- Prepared write-ups featuring changes in macro and microeconomic variables on the capital market and the listed companies
Education
Post-Graduate Certificate - Business Administration
York University
Toronto, ON01.2024
Post-Graduate Certificate - Advanced Professional Accounting
York University
Toronto, ON01.2023
Bachelor of Business Administration - Finance
North South University
Dhaka, BD04.2021
Skills
- Leadership
- Business Development
- Fraud Prevention and Management
- Problem Solving and Decision-Making
- SalesForce
- Relationship building
- Financial analysis
- Customer Service Excellence
- Team coordination
- Effective communication
Timeline
Customer Experience Associate
TD Canada Trust
12.2023 - Current
Team Lead
Jack & Jones
07.2022 - 07.2024
Equity Research Associate
Shanta Asset Management Limited
05.2021 - 12.2021
Post-Graduate Certificate - Business Administration
York University
Post-Graduate Certificate - Advanced Professional Accounting
York University
Bachelor of Business Administration - Finance
North South University
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