Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Chou Ying-Jiun(Stella)

Winnipeg,MB

Summary

Cashier : Punctual and honest Cashier with solid background in good environments. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service and reduce waste.


Kitchen helper : Eager Kitchen Hand known for cleaning workstations, handling dish washing duties and monitoring inventory. Well-trained to keep kitchen well-stocked and ready for busy mealtimes. Considered motivated employee with positive attitude.


Baker's Assistant : Creative baker assistant with 2 years of experience delighting customers with beautiful, delicious treats. Manages time, resources, and customer service effectively.


Telemarketer : Driven Telemarketer enthusiastic about working in fast-paced, competitive environments. Hardworking, knowledgeable and quick thinking. Uses tact, diplomacy and persuasive communication to overcome objectives and close sales.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Telermarketer

Citi Bank
06.2016 - 08.2023
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Strengthened communication skills through regular interactions with others.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Managed a high volume of calls daily while maintaining professionalism and efficiency.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Enhanced customer engagement through personalized call scripts, leading to increased interest in products.

Cashier& Kitchen Helper

Chinese Restaurant
03.2014 - 02.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Followed supervisor instructions to complete tasks on time.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Plated and presented food following chef requirements.
  • Assisted chefs with various cooking tasks, contributing to the creation of diverse and delicious menu items for satisfied patrons.
  • Supported a clean and organized workspace by performing daily kitchen maintenance tasks, contributing to a safe work environment.

Baker's Assistant

Yoshikawa Bakery
06.2011 - 09.2013
  • Maintained clean, organized kitchen to maximize efficiency and food safety.
  • Stored, labeled and replenished supplies in compliance with food safety regulations.
  • Washed dishes and sanitized prep area at end of each shift.
  • Operated commercial kitchen equipment and tools.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Maintained accurate inventory of baking supplies and ingredients.
  • Managed display cases to verify freshness and attractiveness of products.

Education

BBA - Business Administration

Shih Shin University
Taiwan ROC
06.2010

High School Diploma -

Hsin-Tien Senior High School
Taiwan ROC
06.2006

Skills

  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Flexible and Adaptable
  • Dependable and Responsible
  • Excellent Communication
  • Active Listening
  • Problem Resolution
  • Verbal Communication

Languages

Chinese (Mandarin)
Native or Bilingual
English
Professional Working

Certification

  • Licensed IELTS- 5.5 IELTS SCORES

Timeline

Telermarketer

Citi Bank
06.2016 - 08.2023

Cashier& Kitchen Helper

Chinese Restaurant
03.2014 - 02.2016

Baker's Assistant

Yoshikawa Bakery
06.2011 - 09.2013

BBA - Business Administration

Shih Shin University

High School Diploma -

Hsin-Tien Senior High School

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Chou Ying-Jiun(Stella)