Chloe Trood
Orangeville,Canada
Summary
Experienced and customer-focused professional with over 9 years in service-oriented roles, including front-desk reception and administrative support in a busy salon environment. Skilled in managing appointment scheduling, maintaining accurate records, and delivering compassionate client service with professionalism and discretion. Demonstrated ability to handle sensitive information, multitask under pressure, and communicate effectively with diverse populations. Eager to transition into the healthcare field as a Hospital Registration Clerk, leveraging strong interpersonal, organizational, and clerical skills to support efficient and compassionate patient intake.
Overview
7
7
years of professional experience
Work History
Lead Barista
Greystones Café
08.2024 - Current
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.
- Received consistent positive feedback from customers regarding exceptional service and beverage quality.
Receptionist
Civello Salon
11.2023 - 08.2024
- Booking clients in and checking them out accurately for hair, makeup and spa appointments
- Ensuring a warm welcome to the salon as well as a pleasant exit
- Solving client complaints/issues and ensuring client satisfaction
- Accurate opening and closing of the cash tills into our computer system unsupervised
Barista Trainer
Starbucks
06.2018 - 11.2023
- Creating a place of warmth and belonging, ensuring every customer feels welcome, taking the time to get to know them
- Memorizing over 100+ drink recipes and regular orders, serving hundreds of customers per day efficiently
- Provided on the job full time training to 5 new barista hires
- Dealing with customer complaints in a respectful, empathetic manner
- Strong communication within a team setting at all times to ensure everything runs smoothly
Education
High School Diploma -
Orangeville District Secondary School
Orangeville, ON06-2018
Skills
- Conflict handling
- Guest service
- Attention to detail
- Team player
- Friendly and outgoing
- Clear communication
- Exceptional customer service
- Active listener
- Excellent memory
- Front desk operations
- Time management
- Compassion and care
Languages
English
Timeline
Lead Barista
Greystones Café
08.2024 - Current
Receptionist
Civello Salon
11.2023 - 08.2024
Barista Trainer
Starbucks
06.2018 - 11.2023
High School Diploma -
Orangeville District Secondary School
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