Chloe Zhao
York,ON
Summary
Dynamic and dedicated professional with a strong background in customer service at 大虎火锅 and Kentucky Fried Chicken. Proven ability to enhance guest satisfaction through effective communication and teamwork. Skilled in POS operation and cash handling, consistently maintaining high standards of food safety and cleanliness in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Restaurant Waiter
大虎火锅
04.2024 - 01.2025
- Provided exceptional customer service, ensuring guest satisfaction and timely assistance.
- Collaborated with kitchen staff to ensure accurate food orders and prompt delivery.
- Managed multiple tables effectively, prioritizing tasks to enhance dining experience.
- Maintained cleanliness and organization of dining area to uphold restaurant standards.
Kitchen Staff Member
Kentucky Fried Chicken
12.2022 - 12.2023
- Prepare, cook, and assemble menu items following KFC recipes and procedures
- Operate kitchen equipment such as fryers, ovens, and grills safely
- Maintain food quality, portion control, and presentation standards
- Follow food safety, hygiene, and sanitation guidelines at all times
- Keep workstations clean, organized, and stocked
- Assist with receiving and storing food supplies properly
- Work efficiently during peak hours to meet service time targets
Education
Bachelor - Nursing
York University
TorontoSkills
- Excellent customer service and guest relations
- Clear verbal communication
- Handling customer requests and complaints professionally
- Team collaboration with kitchen and front-of-house staff
- Ability to work efficiently in fast-paced environments
- Reliability, punctuality, and strong work ethic
- POS system operation
Cash handling and payment processing
Basic math and transaction accuracy
Languages
English
Limited Working
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Native or Bilingual
Timeline
Restaurant Waiter
大虎火锅
04.2024 - 01.2025
Kitchen Staff Member
Kentucky Fried Chicken
12.2022 - 12.2023
Bachelor - Nursing
York University