FRANK GERMAIN
Calgary,AB
Summary
Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.Energetic and outgoing waiter with great dedication to serving customers and providing them with an exceptional dining experience. A quick learner who adapts to fast-paced environments and can handle multiple tasks under stress.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Waiter
Tchop and Yamo
08.2021 - 09.2024
- Maintained clean and organized dining areas for optimal guest experience.
- Answered customers' questions, recommended items, and recorded order information.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Adhered to company guidelines and safety protocols for proper food handling and presentation.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Restaurant Waiter
The Fouquet
04.2018 - 05.2021
- Maintained clean and organized dining areas for optimal guest experience.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Increased sales significantly by upselling higher-end products to customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Communicated with kitchen staff to enable accurate food preparation.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
Education
Bachelor - Accounting And Finance
University of Douala
06.2018
High School Diploma - Literary And Art History
Collège Chevreul
06.2015
Skills
- Providing excellent customer service to all diners
- Multitasking and catering to multiple groups at one time
- Knowledge of basic math equations, particularly addition and subtraction
- Quick learner on the job
- Excellent skills in interpersonal communication and teamwork
- Listening skills and conflict management
- Ability to work under pressure
- Guest Relations Management
- Cleanliness
- Food safety awareness
- Positive and professional
- Warm and Friendly
- Attention to Detail
- Adaptable and Flexible
- High Energy and Stamina
- Ability to Lift 30 Pounds
Hobbies and Interests
- Board games
- Travel
- Cinema
- Reading
Languages
English
Limited Working
French
Full Professional
Certification
Preserve
Timeline
Restaurant Waiter
Tchop and Yamo
08.2021 - 09.2024
Restaurant Waiter
The Fouquet
04.2018 - 05.2021
Bachelor - Accounting And Finance
University of Douala
High School Diploma - Literary And Art History
Collège Chevreul
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