Chloe Ostlund

• Monitored inventory levels
• Delegated work to staff, setting priorities and goals.
• Used strong issue resolution and communication skills to build lasting client relationships.
• Ensured compliance with safety regulations and company policies.
• Provided guidance and support to team members on daily tasks, projects, and objectives.
• Consistently stocked supplies and items for sale.
• Kept areas of high guest contact clean.
• Performed closing and opening duties.

Host

• Provided customers with accurate wait times and monitored waiting list.
• Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
• Accommodated guests with children and special needs to promote comfortable dining experience.
• Performed regular restroom checks to restock supplies and handle minor cleaning.
• Provided excellent customer service by anticipating customer needs.
• Took reservations over phone and in person.
• Maintained the cleanliness of the lobby area.
• Assisted servers in seating guests by escorting them to their tables.
• Ensured proper server rotation to balance workloads and profits.

Food Runner

• Replenished water glasses, condiments, and other necessities during meal service.
• Followed proper sanitation guidelines when handling food products.
• Informed cooks of any special dietary needs or allergies communicated by customers.
• Provided assistance with clearing plates from tables after meals were completed.
• Maintained knowledge of menu items and daily specials to answer customer inquiries.
• Managed multiple food orders simultaneously, prioritizing based on cooking time and customer needs.
• Assisted in preparing dishes for service by garnishing and checking presentation.

Take-out Server

• Organized carry out bags according to order specifications including condiments and utensils as requested by guests.
• Inspected food presentation prior to bagging to ensure it met quality standards.
• Adhered to health department regulations regarding proper storage, labeling, rotation and temperature control of all food items.
• Stocked shelves with necessary supplies such as paper products, napkins, cups and lids.
• Checked identification for alcohol purchases prior to completing transaction.
• Performed cashier duties such as taking payments, counting money, and making change.
• Educated customers about loyalty programs and promotions to enhance sales.
• Provided customers with updates on order status and estimated wait times.

Host/Take-out Server Trainer

• Trained newly hired hosts and take-out servers.
• Adapted teaching methods according to the needs of individual learners or groups.
• Recommended changes or improvements in existing training processes as needed.
• Provided feedback on employee performance based on observed results during training sessions.
• Provided constructive feedback and positive reinforcement to keep trainees motivated.

• Operated cash registers accurately and efficiently while ensuring proper money handling procedures were followed.
• Rotated stock items according to first-in and first-out guidelines for maximum freshness.
• Assisted with stocking with product inventory as needed.
• Adhered strictly to health regulations when preparing food items or cleaning surfaces in the store.
• Greeted customers, answered questions, and provided information regarding flavors, toppings, and nutritional facts.
• Checked expiration dates on products to ensure quality control measures were met.
• Assembled and prepared frozen yogurt orders for customers.
• Cleaned counters, tables, and fountain equipment consistently.
• Chopped ingredients and prepped food items.