Chirag Vyas
Summary
Dynamic marketer, public relations enthusiast, and communications professional seeking to leverage skills in strategic marketing and project management within an organization that values continuous learning and growth.
Overview
5
5
years of professional experience
Work History
Head Cashier
Circle K
08.2022 - Current
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
Marketing and Business Development Coordinator
Suresh Warehousing Co.
02.2020 - 03.2022
- Established a comprehensive CRM system to effectively manage customer information and track sales activities efficiently.
- Managed successful trade show events, showcasing company offerings and strengthening industry partnerships.
- Increased market share by identifying new opportunities for expansion within niche markets.
- Implemented data-driven strategies to improve overall marketing effectiveness and ROI.
- Implemented marketing campaigns that increased new client acquisition by 5% quarterly.
- Delivered presentations to secure contracts, achieving over 5 long-term agreements.
Customer Service and Sales Representative
Vodafone Shared Services PVT LTD
07.2019 - 01.2020
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Managed consumer interactions and queries via web chats and calls for clients based in the UK to increase customer experience ratings by getting 5+ promoters.
- Promoted and transferred internally to VOXI, reporting directly to the UK office.
- Mastered business development skills while working for VOXI.
Education
Post Graduate Diploma. - Strategic Marketing Communications
Conestoga College
Kitchener, ON12.2023
Bachelor of Commerce - Accounting
Gujarat University
Ahmedabad, India 07.2018
Skills
Strategic Marketing
Strategic Communications
Project Management
Integrated Marketing Communications
B2B and B2C Sales
Budget Management
Data Analytics and Reporting
Research
Presentation Skills
Leadership and Team Building
Creative Solutions
problem Solving
Accomplishments
- completed first Cohort of Helena Webb Mentorship Program.
- 100% Score in upselling mystery shops 11 times since getting hired.
- Vice President of student union of Gujarat University.
Timeline
Head Cashier
Circle K
08.2022 - Current
Marketing and Business Development Coordinator
Suresh Warehousing Co.
02.2020 - 03.2022
Customer Service and Sales Representative
Vodafone Shared Services PVT LTD
07.2019 - 01.2020
Post Graduate Diploma. - Strategic Marketing Communications
Conestoga College
Bachelor of Commerce - Accounting
Gujarat University
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