CHIOKE SWANN
Ottawa,ON
Summary
A recent graduate of a highly interdisciplinary field of study, neuroscience, with a specific focus on plasticity, and now a young professional. Significant experience in high-end customer service. A highly capable team player and hardworking individual who is passionate about learning with a strong interest in business and real estate. Extremely results and goal-oriented, with a strong drive for continuous improvement and innovation.
Overview
9
9
years of professional experience
Work History
Client Logistics Team
Ottawa Public Health, Vaccinations
Ottawa, Ontario
03.2021 - Current
- Aided colleagues with their needs and developed a strong sense of influence with my peers over time.
- Always maintained up-to-date knowledge and resources to help best influence and guide my colleagues and peers when appropriate.
- Suggested changes that could be made to better improve clinic flow, as well as client comfort and cooperativeness, which lead to changes in local SOPs
- Managed client flow into, within, and out of mass, neighborhood, and school clinics.
- Organized and delegated other staff members within the clinics, when appropriate, in order to maintain the smoothest running clinic possible.
- Respectfully aided clients within the vaccination clinic in order to accommodate their individual needs, as well as ease any concerns they may have had.
- Worked efficiently with members of the Data Verification, Reception, and Immunization teams to revolve any issues that arose.
- Maintained an orderly, productive, and professional work environment within each of my sections.
- Collaborated successfully with diverse group of coworkers to accomplish goals and address issues related to the COVID - 19 Vaccine roll-out.
- Maintained excellent client satisfaction, through the use of exceptional customer service, and care.
- Answered clients' questions about the vaccienes, and adressed any concerns they had in a clear, professional, and compassionate manner.
Founder, Lead Roboticist, & Technical Writer
Elorum Robotics
Nepean, ON
11.2020 - Current
- Devised organizational vision, mission and foundational structure to facilitate early growth.
- Defined and outlined the development for the company's offerings.
- Evaluated business and customer needs in order to best balance the two, and offer the best product possible, as well as to further develop designs to meet those needs.
- Monitored and set project deadlines.
- Modeled prototypes using AutoCAD
- Lead object oriented programming, as well as navigation using SLAM navigation development for our flagship offering, KIVI.
- Outlined the development of the GUI for the corresponding product app.
- Created and maintained the company website, addressing all support questions from prospective customers directly.
- Collaborative work in the creation the user manual for the first autonomous smart device that the company has to offer.
- Assessed feedback from alpha testers to improve the product and better convey the technical information to the end user.
- Oversaw the development of the company's first autonomous smart device.
- Strong understanding of and programming in MATLAB and Arduino C. Supplementary experience in ROS development and C++ programming.
Collection Support Unit Officer
Statistics Canada
Ottawa, ON
04.2021 - 06.2021
- Effectively gained the cooperation of uncooperative respondents so that would be counted in the Census, as well.
- Completed Non Response Follow-Up tasks in an efficient and courteous manner and accuracy, resulting in increased Census participation from both absentee censuses, as well as non-cooperative censuses.
- Was able to effectively persuade non-cooperative respondents into completing their questionnaires.
- Respectfully and knowledgeably aided respondent's with any issues that they were having with their census questionnaire in English or French.
- Enforced company policies, answered coworkers' questions promtly.
- Maintained professional attitude at all times, including when dealing with irate, irritated, or belligerent respondents.
- Organized and scheduled followup appointments for respondents who were not available right away.
Undergraduate Researcher
University of Lethbridge
Lethbridge, AB
12.2017 - 05.2018
- Performed experimental trials and animal handling on my own.
- Efficiently set up study areas, prepared participants and collected specimens or data.
- Improved knowledge of neuroscience (memory encoding) in order to contribute in relevant and productive ways.
- Competently recorded data collected from studies, and analyzed said data in order to write accurate, concise reports.
- Created models of study data, conducted analysis and wrote the report of the results.
- Managed project timelines and coordinated research tasks.
Server/Bartender/Supervisor
Das Lokal
Ottawa, Ontario
04.2016 - 08.2018
- Consistently sold the highest volume of high-end wines, amongst the entire team.
- Quickly learned all information about the wines on offer, as well as the menu in order to maximise check value.
- Proficient in working independently while working on an overarching team goal.
- Was responsible for the training of new front of house staff.
- Demonstrated exceptional communication skills in providing exceptional care to all patrons, in both English and French, whatever their preferred language was.
- Effectively dealt with any issues that may arise quickly and professionally with tact and discretion.
- Tactfully interacted with the rest of the team to ensure that every guest has a pleasant experience.
President of the Mock Trial Club
University of Lethbridge
Lethbridge, Alberta
01.2015 - 04.2017
- Executed effective strategies to foster better student service and promote positive and engaging environment for all.
- Recruited, and trained students on the basics of mooting and trial techniques for competition.
- Created programs to optimize productivity, streamline efficiency and boost effectiveness.
- Liaised with other executives, members of the community, and students in other universities to set up tournaments and matches.
- Studied existing procedures and policies to offer optimal leadership to students when standing in for absent club executives.
Bartender
Pop's Taphouse
Lethbridge, Alberta
10.2015 - 02.2016
- Created a welcoming environment where everyone could feel at ease.
- Learned a wide breadth of information so that I could converse with the patrons on any given subject they wished to discuss.
- Managed the multimedia interfaces effectively.
- Multitasked to meet customer, business operations and server needs with minimal errors or delays.
Residents' Assistant
University of Lethbridge
Lethbridge, Alberta
08.2014 - 04.2015
- Built a positive community for the residents through positive leadership, floor-wide activities and garnered a sense of belonging.
- Effectively managed and ran a given section of the university residence.
- Reliably handled incoming and outgoing correspondence, including mail, e-mail and faxes.
- Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
- Mediated disputes between residents and aided in resolving any problems that the residents had.
- Skillfully budgeted costs for the residence floor and assisted the student's union with allocating small expenses to prepare and assessed budgetary needs.
- Guided administrative and professional staff through computer and software problems.
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Busser/Bar Back
Empire Restaurant and Bar
Ottawa, Ontario
04.2015 - 08.2015
- Effectively aided the servers and bartenders with any tasks they may need.
- Attentively communicated effectively with guests and answer any questions they may have.
- Successfully balanced all tasks at hand seamlessly without sacrificing work quality.
Busser
Juniper Kitchen and Wine Bar
Ottawa, Ontario
05.2014 - 08.2014
- Consistently went above and beyond expectations by helping with all aspects of service and anything that was needed to support teammates and provide customer service.
- Conversed with guests in a polite and knowledgeable manner.
- Greeted guests with friendliness and professionalism.
- Gave outstanding customer service.
Education
Master of Science - Neuroscience/Kinesiology
Memorial University of Newfoundland
St John’s, NL2022
Bachelor of Science - Neuroscience
University of Lethbridge
Lethbridge, AB2019
Skills
- Discrete upselling
- Excellent customer service interacting with high net worth individuals
- Data analysis, collection, and entry
- CAD Drafting (AutoCAD and FreeCAD)
- Creating 3D rendering using Blender
- Developing and managing budgets
- Team building and managment
- Client facing customer service in healthcare setting
- Experience working with human trial subjects
- Strong understanding of relevant software, such as MATLAB, Arduino C, C, SPSS, ROS, and the Microsoft Office Suite
- Complex problem solving, both independently, and with a team
- Experienced with experimental writing experimental reports
Languages
English and French
Timeline
Collection Support Unit Officer
Statistics Canada
04.2021 - 06.2021
Client Logistics Team
Ottawa Public Health, Vaccinations
03.2021 - Current
Founder, Lead Roboticist, & Technical Writer
Elorum Robotics
11.2020 - Current
Undergraduate Researcher
University of Lethbridge
12.2017 - 05.2018
Server/Bartender/Supervisor
Das Lokal
04.2016 - 08.2018
Bartender
Pop's Taphouse
10.2015 - 02.2016
Busser/Bar Back
Empire Restaurant and Bar
04.2015 - 08.2015
President of the Mock Trial Club
University of Lethbridge
01.2015 - 04.2017
Residents' Assistant
University of Lethbridge
08.2014 - 04.2015
Busser
Juniper Kitchen and Wine Bar
05.2014 - 08.2014
Master of Science - Neuroscience/Kinesiology
Memorial University of Newfoundland
Bachelor of Science - Neuroscience
University of Lethbridge
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