Chinonyerem George Ugwu
Surrey,BC
Summary
Successful at completing new installations, updates and configuration of network components. Experienced in setting up devices, troubleshooting issues and optimizing settings. Knowledgeable about maintaining current software and hardware to meet user needs.
Overview
7
7
years of professional experience
Work History
Snr. Analyst Network Operations
Ntel
11.2016 - 06.2023
- Timely resolved faulty network nodes, significantly improving network performance by 70% using U2000.
- Reduced unscheduled repairs by 29% through meticulous preventative maintenance inspections.
- Improved delivery performance by 99% through scheduled preventive maintenance of Power Equipment and network nodes.
- Successfully managed project change, maintenance, and function escalation to exceed delivery targets.
- Effective vendor management, contract enforcement, and penalty application according to Service Level Agreements.
- Drove and tracked yearly achievement of targets and reported OPEX savings based on KPI-targeted operating expenditure while ensuring optimisation of all network equipment to certify our customers’ usage.
- Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
- Set up hardware and software in optimal configurations to meet network performance requirements.
- Diagnosed and executed resolutions for network and server issues.
- Monitored network hardware operations to evaluate proper configuration.
- Troubleshoot network, WAN and LAN connectivity technologies.
Site Engineer
Huwaei
03.2016 - 10.2016
- Efficiently planned and orchestrated workflow to meet delivery deadlines.
- Successfully managed projects to record 100% Microwave link installation.
- Accurately analyzed plans, drawings, and quantities of materials for deployment to sites.
- Significantly reduced onsite incidents by 50% through adequate Implementation of safety policies and enforcement of onsite PPE usage.
- Checked technical designs and drawings for adherence to standards.
- Recorded daily events and activities in the site diary to evaluate processes and improve productivity.
- Created work schedules and adjusted as needed to meet project deadlines and keep shifts adequately staffed.
- Oversaw quality control and health and safety matters for construction teams.
Education
Post-Degree Certificate - Security Operations Analyst
Canadian College of Technology And Business
Vancouver, BC08.2025
Higher National Deploma (Degree Equivalent) - Electrical And Computer Engineering Technology (Telecommunications Option)
Institute of Management And Technology
Enugu, Nigeria12.2009
Skills
- Managing Service Requests
- Disaster Recovery Operations
- Efficient interpersonal skills
- Excellent communication
- Network Operations Center (NOC)
- Network Security Measures
- Remote Monitoring
- Maintenance Support Systems
- Operational Support
- Network Hardware and Software installation
- Preventative Maintenance
- Detailed Documentation
Accomplishments
- Documented and resolved connectivity issues, which led to 2% monthly revenue.
- Collaborated with a team of 5 in deploying and installing four cell sites in 4 days.
- Achieved a milestone result by restoring service after 485 days of failure through intensive research.
Certification
- OPSWAT MetaDefender Core Professional Certified 2023
- Cybersecurity Awareness Certification NSE 1-3 2023
- OPSWAT Introduction to Critical Infrastructure Protection 2023
- OPSWAT File Security Associate Certified 2023
- SAFe Product Owner & Product Manager 2022
- SAFe Scrum Master
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Snr. Analyst Network Operations
Ntel
11.2016 - 06.2023
Site Engineer
Huwaei
03.2016 - 10.2016
Post-Degree Certificate - Security Operations Analyst
Canadian College of Technology And Business
Higher National Deploma (Degree Equivalent) - Electrical And Computer Engineering Technology (Telecommunications Option)
Institute of Management And Technology
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