Khalid El-Hamad
Ottawa
Summary
Dedicated and results-driven professional with nearly 5 years experience as an IT Support Analyst, coupled with a successful 5-year tenure as a Chief Financial Officer (CFO) in the non-profit sector. Adept at seamlessly bridging the realms of technology and finance, with a strong commitment to delivering operational excellence and driving strategic outcomes. Currently pursuing ITIL 4 certification, IBM Business Analyst and Project Management Professional (PMP) accreditation to further enhance skills in IT Service Management and project leadership. Demonstrated ability to optimize IT service delivery, financial management and project execution while fostering cross-functional collaboration. Known for a proactive approach to problem-solving, a commitment to ethical leadership, and a passion for continuous improvement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Support Analyst
Shared Services Canada
2019.05 - Current
- Consistently ensured optimal performance by conducting in-depth analysis of Key Performance Indicators (KPIs) and metric reports, utilizing trend analysis to identify areas for improvement and implemented proactive strategies to maintain peak operational efficiency with ITSM tools.
- Effectively contributed to the strategic initiative of the Integration team, to increase template usage amongst service lines with Shared Services Canada, resulting in a 20% increase of "Request for Changes" (RFCs) being created with templates.
- Led comprehensive workshops with over 30 service lines within Shared Services Canada to demonstrate the utilization of backend ITSM software for maintaining the service lines templates.
- Effectively managed "Request for Changes" (RFCs) in Project Scope, Objectives and deliverables, ensuring that changes are properly documented, communicated and executed.
- Thoroughly assessed and scrutinized "Request for Changes"(RFCs) within diverse ITSM tools, engaging in iterative dialogues with clients and service lines to guarantee each change met readiness criteria.
- Cultivated strong and collaborative relationships with service lines, stakeholders and diverse groups, laying the foundation for productive working group sessions.
- Contributed to the enhancement of ITSM tool compliance (BMC, ONYX, ECD) by meticulously designing and maintaining comprehensive audit documentation.
- Led the development of high-level ITSM reports on significant changes while coordinating and hosting cross-government meetings (Enterprise CAB) involving technical advisors, services lines, and executives promoting effective communication and decision-making across diverse stakeholders.
- Strategically aligned technical initiatives with business objectives, leveraging problem management techniques to identify and resolve issues consistently while delivering high quality services.
- Applied ITIL best practices and methodologies in daily operations to optimize service delivery, streamline change management processes, and ensure adherence to industry standards, resulting in increased efficiency and improved service quality.
Chief Financial Officer
Lebanese Club of Ottawa
2018.08 - 2023.05
- Developed and implement financial strategies aligned with the non-profit’s mission, goals, and long-term sustainability
- Collaborated with the executive team to drive financial planning and decision-making
- Strategically oversaw capacity management initiatives, optimizing resource allocation, budgeting, and financial planing to support the non-for-profit's mission and growth objectives
- Implemented data driven strategies resulting in enhanced efficiency and financial sustainability, enabling the organization to expand it's impact and reach
- Created, monitored, and managed the annual budget, ensuring that financial resources are allocated efficiently and in line with program priorities
- Oversaw grant and funding applications, tracking, and reporting
- Cultivated relationships with donors and funding agencies to secure financial support
- Managed a team of finance professionals, providing mentorship, guidance, and professional development opportunities.
- Oversaw budgets, payroll, and accounts payable and receivable.
- Tracked cash flow and financial planning to analyze company's financial strengths and weaknesses and propose strategic directions.
Pharmacy Assistant
Shoppers Drug Mart
2016.10 - 2018.03
- Assisted pharmacists in accurately and safely dispensing prescription medications, following all regulatory and safety protocols
- Received and processed prescription orders from customers, healthcare professionals, and electronic systems
- Verified prescription information for accuracy
- Greeted customers warmly, while assisting them with over-the-counter medication and product inquiries
Education
Bachelor of Information Technology - Optical Systems & Sensors
Carleton University
Ottawa, Ontario05.2021
Skills
- Managing Service Requests
- Negotiation and Conflict Resolution
- Analytical Skills
- Service Design and Improvement
- Risk Management
- Data Analysis and Reporting
- Change Management
- Time Management
- Adaptability
- Strategic Thinking
- Financial Expertise
- Presentation Skills
- ITSM Tools
- Programming Languages
- Microsoft Office Suite Proficiency
Accomplishments
- Effective time management skills to prioritize tasks, manage deadlines, and ensure the project stays on schedule
- Able to identify issues, think critically, and develop creative solutions to overcome obstacles during the project lifecycle
- Proficient with numerous ITSM Tools
- Strong verbal and written communication skills essential for conveying project objectives, updates, and expectations to team members, stakeholders, and clients
- The capacity to analyze complex situations, make informed decisions, and prioritize tasks based on their impact on project goals.
Certification
ITIL 4 Certification – IN PROGRESS
PMP Certification – IN PROGRESS
IBM Business Analyst - IN PROGRESS
Languages
English
Native or Bilingual
French
Professional Working
Arabic
Professional Working
Timeline
IT Support Analyst
Shared Services Canada
2019.05 - Current
Chief Financial Officer
Lebanese Club of Ottawa
2018.08 - 2023.05
Pharmacy Assistant
Shoppers Drug Mart
2016.10 - 2018.03
Bachelor of Information Technology - Optical Systems & Sensors
Carleton University
ITIL 4 Certification – IN PROGRESS
PMP Certification – IN PROGRESS
IBM Business Analyst - IN PROGRESS
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