Summary
Overview
Work History
Education
Skills
Languages
Certification
Accomplishments
AFFLIATIONS
References
Timeline
Generic

Chinonso Odowueze

Toronto,ON

Summary

Motivated and detail-oriented professional specializing in administrative support, customer/client satisfaction, scheduling, project management, and process improvement. With a proven success in optimizing office processes, managing projects, and documentation, improving client satisfaction. Expertise in addressing high-volume customer inquiries with efficiency and precision. Strong organizational and problem-solving skills enable effective prioritization and collaboration across teams. Adept at balancing competing priorities and fostering cross-functional collaboration. I am passionate about contributing to high-quality service and operational excellence.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Hand Hygiene Auditor (Volunteer)

Toronto Western, Hillcrest, and Westpark Healthcare Centre.
Toronto, Ontario
06.2025 - Current
  • Executed comprehensive hand hygiene audits across clinical and public areas to assess compliance among healthcare professionals, patients, and visitors, ensuring alignment with IPAC standards.
  • Delivered real-time, constructive feedback to frontline staff to reinforce best practices and support a culture of patient safety and infection prevention.
  • Interpreted and synthesized audit findings to identify compliance trends and collaborated with Infection Prevention and Control teams to implement targeted improvement strategies.

Administrative Assistant (Volunteer)

UHN (Toronto Western Hospital)
Toronto, Ontario
05.2025 - Current
  • Coordinated multiple schedules and calendars to ensure seamless execution of appointments, meetings, and events, demonstrating strong organizational and time-management skills.
  • Prepared and managed complex documents, reports, and records with precision, applying clear communication and attention to detail to meet strict deadlines and ensure compliance.
  • Led and supported daily office operations by maintaining efficient systems and overseeing cross-functional administrative tasks, contributing to a streamlined and high-performing work environment.

Customer Support Specialist

GTAdnata
Mississauga, Ontario
01.2024 - Current
  • Facilitated check-in and boarding for 100+ passengers daily, ensuring on-time departures while enhancing customer satisfaction through clear communication and strict adherence to airline protocols.
  • Implemented an improved baggage handling process, reducing mishandled luggage incidents by 15% within three months, reflecting a proactive approach to operational efficiency.
  • Collaborated with cross-functional teams to support passengers with special needs, including unaccompanied minors and VIPs, ensuring regulatory compliance and delivering personalized, high-quality service.

Process Improvement Specialist

Ebony-Life Hospital
Port Harcourt, Rivers
02.2021 - 12.2023
  • Supported senior management in driving continuous process improvements by facilitating monthly staff training sessions, contributing to a 15% increase in patient satisfaction scores.
  • Conducted in-depth root cause analysis using data review, interviews, surveys, focus groups, and on-site observation to identify and address workflow inefficiencies.
  • Streamlined patient admission and discharge processes, reducing average processing time by 25% through cross-functional collaboration and the application of Lean methodologies to boost operational efficiency.

Education

Master of Science - Project Management (Business Analysis)

Northeastern University
Toronto, ON
06-2025

Some College (No Degree) - Project Management in Global Health

University of Washington
Seattle, Washington
06-2025

Bachelors of Technology - Biology Technology

University of Port Harcourt
Rivers State
06-2018

Skills

  • Project management tools (MS Project, Visio, Lucidchart)
  • Process improvement techniques (Pareto charts, fishbone analysis)
  • Data analysis (Power BI)
  • Regulatory compliance expertise
  • Customer service excellence
  • Team collaboration strategies
  • Microsoft Office proficiency
  • Scheduling and calendar management (SharePoint, Google Drive)

Languages

English
Full Professional

Certification

·

  • WHMIS (Workplace Hazardous Materials Information System) 2024
  • Brand Management, London Business School – 2023
  • Google Business Intelligence Certificate – 2022
  • Project Management Professional (PMP – in Progress).
  • Lean Six Sigma (green belt) – In Progress
  • Infection Prevention and Control (IPAC) Canada Certification - In Progress

Accomplishments

Rotary Appreciation Award – Rotary Club of Greater Port Harcourt, Rivers State
Date: July 15, 2023

  • Received the Rotary Appreciation Award for active participation and support in the successful "Imagine Rotary 2022-2023" campaign.
  • Recognized for contributions to community service, operational support, and collective team effort.

Principles in Quality Management
Northeastern University, College of Professional Studies
Completion Date: Jan, 2025

  • Earned a certification in foundational quality management principles, including continuous improvement, process control, and quality assurance practices.

AFFLIATIONS

  • Project Management Institute (PMI) Lakeshore Chapter
  • Rotary Club (Volunteer Member)
  • OBSIDI Network
  • Onyx Scholar

References

References available upon request.

Timeline

Hand Hygiene Auditor (Volunteer)

Toronto Western, Hillcrest, and Westpark Healthcare Centre.
06.2025 - Current

Administrative Assistant (Volunteer)

UHN (Toronto Western Hospital)
05.2025 - Current

Customer Support Specialist

GTAdnata
01.2024 - Current

Process Improvement Specialist

Ebony-Life Hospital
02.2021 - 12.2023

Master of Science - Project Management (Business Analysis)

Northeastern University

Some College (No Degree) - Project Management in Global Health

University of Washington

Bachelors of Technology - Biology Technology

University of Port Harcourt

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Chinonso Odowueze