Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Training
Contact
Disclaimer
Certification
Work Availability
Quote
Timeline
OperationsManager
CHIMA CHUKWUEMEKA

CHIMA CHUKWUEMEKA

Toronto,ON

Summary

A highly enthusiastic, motivated and professional banker with over nine years experience in sales, customer service, marketing and tellering. Consistently working to the highest professional standards, drawing on experience and wide range of expertise to achieve greatness in my career endeavours.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Relationship Officer

Rak Bank
01.2022 - 01.2024
  • Meet and exceed sales targets every month
  • Selling Banking products (Credit Cards & Personal Loans) to customers
  • Identify new business opportunities to generate a pipeline
  • Leverage sales tools and resources to identify new sales leads and get repeat business from existing customers
  • Collaborate and give timely reports to Sales Leaders
  • Achieving the monthly sales targets assigned to them
  • Maintained tidy reception area to provide visitors with positive first impression of company
  • Support every staff and office related work
  • Ensuring customers are happy at every point of contact with them
  • Issuing advice and directives to customers.
  • Boosted customer satisfaction levels with timely and effective resolution of concerns and inquiries.
  • Established strong client relationships by conducting regular meetings and providing exceptional customer service.
  • Maintained and built close relationships with customers through regular contact and visits.
  • Monitored, followed-up and escalated cases to meet customer response commitments.

Sales Officer

Deem Finance
03.2021 - 10.2021
  • Tele sales and outdoor sales, Generating leads through telesales, Outdoor marketing, social media, cold calling, and reference from friends, colleagues, existing customers, relatives etc.

Transaction Officer

Guaranty Trust Bank
09.2011 - 01.2024
  • Enhanced transaction efficiency by streamlining processes and implementing best practices.
  • Reduced transaction errors through meticulous attention to detail and thorough documentation.
  • Ensured regulatory compliance by staying up-to-date with industry standards and applying them to daily tasks.
  • Increased customer satisfaction by providing prompt, accurate, and personalized service during transactions.
  • Managed high-volume transactions effectively, maintaining accuracy and speed in a fast-paced environment.

Education

Higher National Diploma (HND) -

Yaba College Of Technology
Lagos, Lagos

University Diploma In Computer Engineering -

Olabisi Onabanjo University
Ogun State, Lagos State
01.2008

Comprehensive Secondary School Avuvu
01.2005

Skills

  • Emotional intelligence
  • Analytical thinking
  • Empathy and understanding
  • Marketing knowledge
  • Computer literacy
  • Attention to detail
  • Networking abilities
  • Persuasion techniques
  • Excellent communication
  • Stress management
  • Decision-making abilities
  • Financial acumen
  • Social media savvy
  • Time management
  • Teamwork and collaboration
  • Creativity and innovation
  • Interpersonal skills
  • Goal setting
  • Active listening
  • Customer service orientation
  • Public speaking
  • Policy Management
  • Service Support
  • Financial Planning Processes
  • Customer Service
  • Sales Reporting
  • Banking
  • Loans
  • Customer Relationships
  • Sales Proficiency
  • Account Set up
  • Product Knowledge
  • Strategic Selling
  • Cash Handling
  • Deadline Management
  • Business Development
  • Product Recommendations
  • Relationship Building
  • Solution Management

Languages

English
Full Professional

Personal Information


  • Title: Banking and finance resume
  • Date of Birth: 12/14/1986
  • Gender: Male

Training

Customer service Sales specialist Self leadership Effective communication and interpersonal skills Effective planning and scheduling Business Management Products knowledge Rebranding and packaging Safety against terrorists and fire attack. Anti money laundering and bribery. Business continuity management Consumer protection framework

Contact

True, True, True, True, True, True, True, True, True

Disclaimer

I hereby certify that the above information is nothing but the truth to the very best of my ability and I shall be held liable if found to be false.

Certification

  • CSP - Certified Sales Professional
  • BRMP - Business Relationship Management Professional

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Relationship Officer

Rak Bank
01.2022 - 01.2024

Sales Officer

Deem Finance
03.2021 - 10.2021

Transaction Officer

Guaranty Trust Bank
09.2011 - 01.2024

Higher National Diploma (HND) -

Yaba College Of Technology

University Diploma In Computer Engineering -

Olabisi Onabanjo University

Comprehensive Secondary School Avuvu

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CHIMA CHUKWUEMEKA