Ngo Chien Phan
Saskatoon,Canada
Summary
Successful human resource candidate with over 12 years of expertise in employee recruitment, employee relations, and training management in multinational executive search agencies and affiliated companies. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and commitment to adhering to relevant laws and regulations.
Worked in various industries with diverse clients where gained practical experiences in partnering with Human Resources Managers, Business Unit Managers, and Department Heads to support their current recruitment needs and successor planning. Successfully hired for senior positions under a 2-month turnaround time that was under budget by USD 3000 per year based on culture fits analysis, building up the talent pipeline and relevant industries network.
Had partnership involvement experience to identify future successors along with training plans for those key specialties such as Research and Development Manager and Sales Manager.
Used leadership skills in successfully leading the annual employee survey project for the previous company resulting in 98% participation. Demonstrated being well-prepared in planning, data mapping on Connect system, setting up the execution schedule by department, record tracking, and guiding the action plan methodology at the end of the survey.
Was the key contact person for the cost center mapping project (Workday and One Stream System) that centralized all regions' cost allocations.
Willing to take the opportunity to support any company projects whether new or ongoing.
Good collaboration, adaptability to change, resilience, and problem-solving abilities will help and drive continued organizational success.
Overview
14
14
years of professional experience
Work History
Part-Time Cook
Moving To Regina Then Saskatoon, SK, Canada
11.2021 - 05.2023
- Worked closely with the kitchen team to meet high demand with delicious, on-recipe foods.
Staffing Manager
Huhtamaki Vietnam
08.2017 - 10.2021
- Global Food and Drink Flexible Packaging Cooperation
- Recruitment:
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Recruited and searched candidates at levels from the middle manager and below white-collar employees by maximizing internal and external sources
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Reserved candidates’ pool to ensure and to deliver recruitment process effectively by networking with universities and other sources to get candidates (HR Network, HR Club, Staff referral...)
- Discovered and resolved complex employee issues that affected management and business decisions.
- Employee relations:
- Facilitated successful policy implementation and enforcement to maintain legal and operational compliance.
- Coordinated and organize among cross departments to conduct periodical onboarding and off-line induction
- Coordinated technical training and personal development classes for staff members.
- Distributed employee engagement surveys to identify areas of improvement.
- Coordinated and implemented disciplinary actions following specific cases
- Ensured employee’s leave was compliant with the Company’s regulations and law rules
- Conducted an Exit Interview that can help to have real insights into their leaves
- Training:
- Assisted HR Manager to verify the training needs of each department and proposing appropriate training methods/ yearly training plans
- Coordinated with Section Managers / Department Heads and Staff for post-training evaluation
- Coordinated with Section Managers / Department Heads to propose the participant list of the Pay for Skill program every year
- Achievements:
- Successfully prepared many effective business cases to get approval from the regional team for key positions through Workday system
- Successfully implemented cost center mapping project for the whole company that linked between Workday and One Stream System
- Successfully hired all the new hires and replacements within 2 months
- Saved recruitment costs by utilizing internal resources and not using headhunter services for key positions
- Cooperated with production managers and operations function heads to maintain their resources and discipline
- In 2020, with less HR headcount in Vietnam
- I was added more responsibilities that I showed and delivered those tasks with full accountabilities.
Assistant Talent Recruitment Manager
FLG, CMG Asia
12.2015 - 08.2017
- Fitness and Life Style Group
- Execute Recruiting Plans:
- Worked with Department Managers to make sure efficiently and effectively filled 80% of open positions at senior levels
- Made hiring recommendations based on the eligibility criteria provided
- Conducted regular follow-ups with managers to determine the effectiveness of recruiting plans, recruitment process, and implementation
- Develop a pool of qualified candidates in advance of need
- Increased group of companies’ profiles to reach a broader and wider market of candidates
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed working relationships within colleges/ universities to aid in recruiting
- Candidate Database Management:
- Built talent pipeline for functional senior positions
- Developed talented communities for hard-to-fill areas before job opening
- Had shortlisted candidate to send within 2 weeks for supervisor and 4 weeks for manager levels
- Leveraged outreach and communications through talents communities and social media to connect with passive talents and nurture relationships
- Management:
- Managed and develop a recruitment team
- Delegated to junior staff to deliver 2 senior vacancies and involve 5% of exit interviews
- Hiring Report:
- Reported regularly about recruitment & staffing
- Analyzed the situation and recommend innovative, and solutions to increase the effectiveness of the hiring process
- Managed the use of headhunters, job advertising agencies
- 5% Administrative Duties
- Maintained all pertinent applicant and interview data in the Recruitment Database
- Performed reference and background checks for potential employees
- Prepared offer proposal and send approved offer packages
- Achievements:
- Partnered for successfully running 12 job fairs in 2016 through University and Career Talk
- Placed a lot of key and senior positions for cross-department as well as corporate business brands
- 100% successful placement came from an internal team and social networking.
Senior Recruitment Consultant
40HRS Ltd
04.2013 - 10.2015
- US Executive Search Firm
- Developed and expanded local sales territory
- Sell company services to prospective new customers, existing customer databases, and assist in professional placements
- Identified qualified staffing associates (Ambassadors) to fill a variety of specialty positions through effective recruiting, interviewing, and screening processes, and ensuring successful placements.
- Pre-screened resumes prior to sending them to corporate hiring managers for consideration.
Professional Staffing Consultant
Biotech, Adecco Vietnam, Adecco Group
11.2011 - 04.2013
- Global Executive Search Firm
- Optimized resources and marketing activities to achieve the individual target
- Acquired new business relations, expanded and retained existing client relationships, developed effective relationships with key clients to achieve individual sales growth – cold call and face-face meetings with new clients to get new job orders, maintain and develop a good relationship with current clients…
- Managed all facets of the whole recruitment process to ensure successful implementation, build up the candidate database, and maintain a good relationship on both the client and candidate side
- Created job advertisements for posting on the company website or any social network (forum, HR community…)
- Provided suitable candidates at senior levels
- Attended networking events to promote the company brand name, sought new business opportunities
- Guided and trained researchers to become junior consultants and then consultants
- Achievements:
- Won the Entrepreneurship Award in Jan 2012
- Successfully placed for senior positions in a difficult economic and narrow industry.
Engineering Recruitment Consultant
Manpower Vietnam (Manpower Group)
06.2009 - 10.2011
- Global Executive Search Firm
- Managed time efficiently in order to complete all tasks within deadlines.
- Researched local markets to identify and qualify potential business opportunities
- Identified Attitude, Skills, and Knowledge of the job from the clients to facilitate an effective recruitment drive
- Used persuasive ability to sell the job (based on key skills selling) to the applicant, and the applicant to the client
- Provided career advice to candidates and market trends to clients
- Utilized in-house technology to test candidates’ skills and to cross-train if required
- Accurately interpreted clients’ specifications and identified suitable candidates through effective job matching
- Developed and maintained good relationships with core candidates to ensure loyalty
- Achievements:
- Awards top placement winner in Oct 2010
- Consistently achieved yearly sales target.
Education
Bachelor of Arts - Electricity Engineering
University of Technology And Education
Ho Chi Minh City, Vietnam08.2001
Skills
- Human Resources Management Systems
- Business Partnership
- Offer Negotiations
- HR Policies
- Disciplinary Procedures
- Boolean Searches
- Manage Employee Relations
- Coordinate Recruitment Strategies
- Networking and Partnership Development
- Employee Orientation
- Promotion Coordination
- Employee Discipline
Affiliations
6 Module for Effective selling
Candidates Management
Client Management and Key Skills Selling
Languages
English
Full Professional
Timeline
Part-Time Cook
Moving To Regina Then Saskatoon, SK, Canada
11.2021 - 05.2023
Staffing Manager
Huhtamaki Vietnam
08.2017 - 10.2021
Assistant Talent Recruitment Manager
FLG, CMG Asia
12.2015 - 08.2017
Senior Recruitment Consultant
40HRS Ltd
04.2013 - 10.2015
Professional Staffing Consultant
Biotech, Adecco Vietnam, Adecco Group
11.2011 - 04.2013
Engineering Recruitment Consultant
Manpower Vietnam (Manpower Group)
06.2009 - 10.2011
Bachelor of Arts - Electricity Engineering
University of Technology And Education
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