Chidi Ewelike
Edmonton,Canada
Summary
Over 6 years of research, analytical skills and database management in the government, non-governmental organizations. Excellent communication (verbal and written) and interpersonal skills; able to creatively communicate information and network with diverse stakeholders. Strong organizational and time management skills to ensure multiple deliverables are accomplished. Proficient in Microsoft 365 Office, ARTS, Nvivo, SharePoint and SAP. Prosci Certified Change Management Practitioner.
Overview
9
9
years of professional experience
Work History
Media Search Analyst (Freelance)
Telus Digital
10.2023 - Current
- Conduct research using online tools to validate query accuracy by applying guidelines and procedures to each task for specific locations.
- Analyze and audit search outcomes for App Store Content for diverse task categories, encompassing music, video, and home pod evaluations spanning various media domains.
Enterprise Change Management (ECM) Practitioner
Justice, Government of Alberta
04.2023 - Current
- Lead organizational change management (OCM) initiatives for high-priority projects, including the Family Justice Strategy and Court of Operations Workforce Retention project, enhancing business operations and supporting teams through policy and program changes and workplace disruptions.
- Develop comprehensive communication and change management plans by building effective relationships and partnerships with Alberta Justice divisions, branches, and teams.
- Create, review, and deliver ECM training materials and presentations, providing essential training and resources to support change management efforts.
- Synthesize research data using Nvivo to deliver strategic analysis and actionable recommendations aligned with client priorities.
- Co-lead working groups such as the Justice Staff Engagement Committee and its subcommittees, addressing mandates for merit awards, diversity, equity, and inclusion (DE&I), and staff engagement.
- Provide strategic counsel and recommendations to senior leadership based on evidence-based research, reporting, and evaluation outcomes, through detailed recommendation reports and briefing notes.
Program Analyst and Research Volunteer
Service Canada, International Operations
09.2021 - 04.2023
- Employee Action group member for the Reimagine Benefits Delivery initiative.
- Work collaboratively with over 30 colleagues from different programs and levels to contribute to the Virtual Resource Training Center by verifying onboarding documents and reviewing mock files for training.
- Research and conduct interviews with other government departments and external organizations to analyze the growing clients need for the use of interpretation services.
- Co-authored a draft concept paper that explored Multilingual Services for Service Canada call centers and provided recommendations to program leadership for future implementation.
Benefits Officer
Service Canada, International Operations
08.2020 - 04.2023
- Use a client focused approach to analyze and make decisions on complex Old Age Security benefits for about 30 applications monthly.
- Process about 30 applications monthly by critically interpreting and applying Old Age Security policy and legislation under international agreements with other countries.
- Respond to about 10 monthly enquiries from clients, foreign agencies and other key stakeholders on all aspects related to benefit entitlement.
- Research and analyze vague and complex information to make sound judgment on benefit entitlement.
- Manage workload and action changing priorities of the department including producing reports on excel and managing the CRA General delivery email box for the Unit monthly.
Payment Services Officer
Service Canada, International Operations
05.2020 - 08.2020
- Provided program-specific legislation, procedures, and the processes required to receive services and/or benefits under Employment Insurance to clients.
- Process payments, create and edit case files for adjudication.
Marking Assistant - Conflict Resolution Online Class (PACS 202)
University of Waterloo
09.2018 - 04.2019
- Marked and graded assignments of over 100 students online.
- Provided constructive feedback on assignments and offered online support on conflict resolution concepts.
- Monitored and marked participation in multiple discussion groups and final exam.
City Operations Uber Expert
Uber Greenlight Hub
07.2017 - 07.2018
- Investigated and researched driver’s issues, including conflict with riders and technological issues with the app.
- Provided information about legislative ride sharing policies and Uber’s sign-up process to clients in-person and over the phone.
- Provided leadership and operational guidance in decreasing the rate of errors in police background and information check submissions to the Edmonton Police from about 70% to 5%.
- Responsible for daily submissions of Edmonton police background and information check including daily police correspondence regarding applications.
- Provided training to newly hired experts.
Research Assistant
Alberta Emerald Foundation
07.2015 - 12.2015
- Created a database of grants approved from 1992 to 2015.
- Performed a research analysis of projects from 1995 to 2015 using open sources.
- Assessed and evaluated content of projects and provided recommendations to the Executive Director.
- Recorded completed projects that received grants.
- Email and phone correspondences with environmentally friendly organizations about upcoming emerald day’s events in the area.
Education
Prosci Certified Change Practitioner -
Prosci
02.2022
Master of Peace and Conflict Studies -
University of Waterloo
Waterloo06-2020
BA - Psychology, Sociology
University of Alberta
Edmonton, AB06-2017
Skills
Experience Interpreting and applying legislation/policies
Organizational Development
Organizational Psychology
Research and Evaluation
Conflict Resolution
Experience providing training and presentations
Timeline
Media Search Analyst (Freelance)
Telus Digital
10.2023 - Current
Enterprise Change Management (ECM) Practitioner
Justice, Government of Alberta
04.2023 - Current
Program Analyst and Research Volunteer
Service Canada, International Operations
09.2021 - 04.2023
Benefits Officer
Service Canada, International Operations
08.2020 - 04.2023
Payment Services Officer
Service Canada, International Operations
05.2020 - 08.2020
Marking Assistant - Conflict Resolution Online Class (PACS 202)
University of Waterloo
09.2018 - 04.2019
City Operations Uber Expert
Uber Greenlight Hub
07.2017 - 07.2018
Research Assistant
Alberta Emerald Foundation
07.2015 - 12.2015
Prosci Certified Change Practitioner -
Prosci
Master of Peace and Conflict Studies -
University of Waterloo
BA - Psychology, Sociology
University of Alberta
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