Yann Lescarbeau

· Strategic Leadership: Spearhead the development of long-term strategic plans aligned with the company's vision and goals.

· Performance Management: Establish and monitor key performance indicators (KPIs) to ensure the success of strategic initiatives.

· Cross-Functional Collaboration: Drive collaboration and alignment across business units and stakeholders to achieve strategic objectives.

· Transformation Office: Spearheaded automation and transformation initiatives, driving significant operational improvements.

· Team Leadership: Managed a high-performing team of 12 Project Managers and 6 Senior Analysts.

· Project Delivery:Successfully delivered over 50 projects, contributing over $20M in value over 8 years.

· Leadership: Directed a team of 850 members and 56 leaders, ensuring operational excellence.

· P&L Management: Managed a $14M profit and loss (P&L) portfolio, driving financial performance.

· Client Responsibility: Oversaw Telus accounts and managed relationships with 14 Dot Com customers across Europe

· Business Expansion: Created and launched offshore lines of business, driving international growth.

· Operational Establishment: Successfully established TELUS Collections operations in Guatemala.

· Contact Center Development: Set up contact centers for Koodo, PC, and Public Mobile in Central America, and for Koodo in Eastern Europe, enhancing global customer support capabilities.

· Leadership: Directed a team of 100 unionized members and 6 professionals, ensuring operational efficiency and high performance.

· Process Innovation: Revolutionized productive time accounting by implementing the PSIH Method, significantly enhancing productivity.

· Operational Management: Oversaw local operations for the collections line of business, driving operational excellence and achieving business objectives.

· Team Leadership: Led a team of 20 frontline agents, driving performance and achieving operational targets.

· Certified Coach: Implemented the Switch Gear coaching program to enhance team development and productivity.

· Resource Management: Managed scheduling and staff planning to optimize workforce efficiency.

· Process Automation: Developed and implemented several tools to automate processes, improving operational efficiency.