Chiara Trozzo
Winnipeg,Canada
Summary
Sociable and outgoing university student with 3 years of restaurant experience, skilled in providing enjoyable dining experiences while working in and maintaining a fast-paced, and welcoming environment. Proven ability to handle high-pressure situations with efficiency and a positive attitude. Experienced in taking orders, managing transactions, and ensuring customer satisfaction. Seeking a part-time server position to contribute in providing quality customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server + Host
Mona Lisa Ristorante Italiano
07.2022 - Current
- Ensured exceptional and memorable guest experiences through proactive communication, engagement, and attentive service to guests
- Carefully communicated with customers and kitchen staff specific allergy concerns & food requests to ensure a safe and enjoyable experience
- Demonstrated flexibility & multi-tasking skills during busy times by occasionally acting as a bartender during (serving) shifts
- Managed guest communications by taking calls related to pickups, deliveries, reservations, and other guest inquiries in a professional and courteous manner
Expedite + Host
Smitty's Restaurant & Lounge
04.2024 - 08.2024
- Prepped and ran food to 14+ tables efficiently during rushes in an organized manner
- Assured all guests were tended to by taking & refilling drink orders
- Upheld a well-organized hygienic and welcoming space by clearing tables, disinfecting countertops, and conducting regular restroom checks
Expedite + Host
Boston Pizza
09.2022 - 01.2024
- Held responsibility for precisely packing and labelling all (anywhere from 2-10 at a time) to-go orders from the kitchen, ensuring clarity for hosts and delivery drivers to accurately distribute them to customers
- Created a welcoming atmosphere by warmly greeting guests upon their arrival and departure
- Effectively balanced server workloads by accurately seating guest parties according to section assignments as well as making adjustments to seatings, optimizing work-flow efficiency
Education
Bachelor of Commerce - Honours
University of Manitoba
Winnipeg, MB04-2028
High School Diploma - French Immersion Program
Vincent Massey Collegiate
06.2024
Skills
- Strong work ethic
- Diligent problem solver
- Works well in busy environments
- Bilingual in both English and French
- Enjoys & excels working with others as well as alone
- Communicates efficiently
- Continuous learner
- Dedicated to providing high quality hospitality service
- Adaptable and quick adjust to shifting priorities
- Social, reliable, & friendly
Certification
WSET Level 1 Award In Wines
Timeline
Expedite + Host
Smitty's Restaurant & Lounge
04.2024 - 08.2024
Expedite + Host
Boston Pizza
09.2022 - 01.2024
Server + Host
Mona Lisa Ristorante Italiano
07.2022 - Current
WSET Level 1 Award In Wines
Bachelor of Commerce - Honours
University of Manitoba
High School Diploma - French Immersion Program
Vincent Massey Collegiate
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