Chi Ho Lau
Richmond,Canada
Summary
Results-driven retail professional with a proven track record of building and motivating teams to consistently exceed sales, customer service, and performance goals. Seeking a position in a positive and dynamic environment that prioritizes delivering exceptional customer experiences while offering opportunities for career growth.
Overview
5
5
years of professional experience
Work History
Sever
Sing Cafe Fusion Style
10.2024 - Current
- Effectively communicated with different clients
- Provided excellent customer service
- Effectively communicated product knowledge with the customers
- Attentively listen to clients problem and answer their needs and wants
Barista
Avery Cafe Restaurant
10.2023 - 03.2024
- Received barista training to mix specialty coffee, espresso, latte, Frappuccino, Americano
- Learned the basic knowledge of different types of coffee
- Effectively met the customer expectation by delivering their drinks in a timely fashion
- Managed own work well and integrated work effectively with co-workers
Salesperson
Event Elite
07.2020 - 06.2021
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
Education
Diploma in Marketing Management - Business Law, Marketing Insight, Digital Markting
Kwantlen Polytechnic University
Surrey, BC01.2025
Skills
- Languages: Cantonese / Mandarin (fluent in speaking and reading), English
- Software: POS (Silverware and Squirrel), Microsoft Office (Word, Excel, PowerPoint)
- Highly-effective organization and time management skills
- Positive team player that establishes professional relationships with colleagues
- Strong work ethic
- Exceptional customer service
Languages
Chinese (Cantonese)
Full Professional
Chinese (Mandarin)
Full Professional
English
Full Professional
Activities
Church Volunteer
Worship leader, Vancouver Chinese Rhenish Church, Vancouver, BC, Aug 2022 - Presence
· Devised and executed weekly activities for teenagers
· Main and expand the church donor base
· Contribute to Sunday school program development and innovation
Timeline
Sever
Sing Cafe Fusion Style
10.2024 - Current
Barista
Avery Cafe Restaurant
10.2023 - 03.2024
Salesperson
Event Elite
07.2020 - 06.2021
Diploma in Marketing Management - Business Law, Marketing Insight, Digital Markting
Kwantlen Polytechnic University
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