CHHABI
Mississauga
Summary
To seek a position where I can effectively contribute my skills by applying my knowledge and to synchronize my personal growth with that of my organization. detail-oriented and organized professional with creative mindset and strong marketing management abilities.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Humpty’s Family Restaurant
02.2023 - 04.2025
- Upholding restaurant policies and procedures.
- Delivered exceptional customer service by promptly attending to guest needs and requests.
- Efficiently processed orders using point-of-sale systems for accuracy.
- Trained new team members on restaurant procedures and customer service standards.
Cashier
Flying J Travel Center
09.2024 - 02.2025
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Assisted in inventory management by restocking shelves and organizing merchandise.
Customer Service Representative
Teleperformance
04.2022 - 11.2022
- Managed large amounts of incoming phone calls on a daily basis.
- Built sustainable relationships and trust with customer accounts through open and interactive communication.
- Handled customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Senior Administrative Executive
SBG Mercantile Pvt. Ltd
12.2017 - 02.2022
- Liaising With Staff, Customer, Supplier ,Media And Board Of Directors.
- Worked on Daily And Monthly Sales Targets And Their Measurement With The Standards Set And Identifying The Reasons that Hampered the Achievement Of Such Targets.
Summer Intern
State Bank of India
06.2016 - 08.2016
- Worked On A Project ‘How To Expand The Reach For Small Ticket SME Loans(Loans Up to 1 Cr)’ To Identify Potential Business Houses That Can Generate Big Revenues With Innovative Business Ideas.
- Conducted SWOT Analysis To Understand Strengths, Weaknesses, Opportunities, Threats As Well As Competitor Analysis Of The Target Companies That Needed Funds To Boost Their Business Activities. Assessed Financial Performance Of The Emerging Companies For The Past Five Years By Using Ratio Analysis As A Tool.
Education
Business Management - Business
Saskatchewan Polytechnic
Moose Jaw, SK01.2024
Master in Business Administration - Human Resources Development And Marketing
Shri Mata Vaishno Devi University
India08-2017
Bachelor of Commerce -
University of Jammu
India01.2015
Skills
- Excellent Verbal Communication Skills
- Time Management Skill
- Presentation Skills
- Microsoft Office, MS EXCEL
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Accomplishments
- Customer Service Accomplishments
- Consistently achieved 95%+ customer satisfaction ratings by providing fast, friendly, and accurate service.
- Resolved an average of 30+ customer inquiries daily, reducing escalations by 20%.
- Trained and mentored new team members, improving onboarding efficiency.
- Recognized as “Employee of the Month” for outstanding service and teamwork.
- Improved customer retention by building rapport and offering tailored solutions.
- Reduced customer wait times by 15% through efficient transaction handling.
EXTRA CURRICULAR ACTIVITIES
Captain Of The College Table Tennis Team Which Participated In The Delhi State Level Competition. Conquered Many Awards In Debates And Symposiums As Part Of Inter-College Competitions. Participated In Treasure Hunt Competition During Jammu University Youth Fest-2016 And Had Gone To The Third Level Of The Competition. Won Laurels For College By Emerging Victorious In ‘Display Your Talent’ Fest Organized By University Of Jammu Contested In The Elections And Was Elected As The President Of My College.
Languages
English
Hindi
Certification
- Hootsuite Social Media And Hootsuite Platform Certifications
- LinkedIn Learning Strategic Planning Foundations
- LinkedIn Learning Operations Management Foundations
Interests
- Participating in cultural exchange programs and homestays
- Documenting and sharing travel experiences
- I enjoy helping others and giving back to the community
- I like working with my hands and fixing things
- Personal Development and Self-Improvement
Timeline
Cashier
Flying J Travel Center
09.2024 - 02.2025
Server
Humpty’s Family Restaurant
02.2023 - 04.2025
Customer Service Representative
Teleperformance
04.2022 - 11.2022
Senior Administrative Executive
SBG Mercantile Pvt. Ltd
12.2017 - 02.2022
Summer Intern
State Bank of India
06.2016 - 08.2016
Business Management - Business
Saskatchewan Polytechnic
Master in Business Administration - Human Resources Development And Marketing
Shri Mata Vaishno Devi University
Bachelor of Commerce -
University of Jammu