Cheyenne Mitchell
Los Angeles
Summary
Motivated professional eager to embrace new challenges. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Proven ability to work independently and rapidly acquire new competencies.
Overview
9
9
years of professional experience
Work History
Senior Community Consultant
AvalonBay
Calabasas
02.2025 - Current
- Executed NPS and tracker evaluations to enhance performance insights.
- Organized resident events, fostering community engagement.
- Conducted Latch audits to ensure security compliance.
- Compiled detailed weekly reports for management review.
- Assisted in preparing pricing notes
- Addressed escalations to maintain customer satisfaction.
- Monitored maintenance turns, ensuring quality standards met.
- Processed transmittals to facilitate seamless information flow.
Regional Community Consultant
AvalonBay Properties
Sunnyvale
04.2023 - Current
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Processed move-outs by completing final walk throughs, collecting keys, inspecting unit condition and preparing documentation for accounting purposes.
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
- Developed marketing strategies aimed at increasing leasing activity within the community.
- Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
Leasing Consultant
Decron Properties
Simi Valley
02.2020 - 02.2022
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Resolved tenant complaints promptly and professionally while maintaining positive relationships with residents.
- Monitored competition in local markets to identify trends in pricing or amenities offered by competing properties.
Sales Associate
Target
Simi Valley
01.2017 - 02.2020
- Ensured that all guest inquiries were answered promptly and accurately.
- Resolved any customer complaints or issues professionally and efficiently.
- Performed daily opening and closing procedures for the front desk including cash management duties.
- Guaranteed guest satisfaction and positive experience through genuine, enthusiastic and friendly interactions.
Education
High School Diploma -
Simi Valley High School
Simi Valley, CA06.2020
Skills
- Creative problem-solving
- Clear communication
- Team collaboration
- Training and mentoring
- Community engagement
- Customer satisfaction
- Attention to detail
- Time management
Education and Training
other
Timeline
Senior Community Consultant
AvalonBay
02.2025 - Current
Regional Community Consultant
AvalonBay Properties
04.2023 - Current
Leasing Consultant
Decron Properties
02.2020 - 02.2022
Sales Associate
Target
01.2017 - 02.2020
High School Diploma -
Simi Valley High School