Cheyenne C. Byrd
East Bay
Summary
Experienced professional specializing in client advocacy and interdisciplinary collaboration. Expertise in crisis intervention, team management, and developing tailored employment plans, fostering client independence and ensuring quality care in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Employment Specialist
East Bay Innovations
San Leandro
11.2025 - Current
- Support individuals with disabilities in obtaining and maintaining competitive, integrated employment.
- Conduct vocational assessments to identify client strengths, interests, and employment goals.
- Develop individualized employment plans in collaboration with clients, families, and interdisciplinary teams.
- Assist clients with job readiness skills, including résumé development, interview preparation, and workplace communication.
- Build and maintain relationships with local employers to identify job opportunities and provide ongoing employer support.
- Provide on the job coaching and job accommodations to promote long-term employment success.
- Document services accurately and timely in accordance with regional center and agency requirements.
- Advocate for client needs while promoting independence, self determination, and career growth.
Service Coordinator (Mental Health Case Manager) Lead
Crestwood Behavioral Health
Pleasant Hill
02.2025 - 02.2026
- Serve as Lead Service Coordinator, supervising and supporting service coordinators to ensure timely, accurate completion of documentation, progress reports, and treatment plans.
- Monitor staff compliance with county, agency and program deadlines; provide coaching and hands-on support to maintain quality and accountability.
- Review clinical documentation for accuracy, consistency, and alignment with client goals and regulatory requirements.
- Support staff with caseload management, prioritization, and problem-solving in a fast paced behavioral health setting.
- Coordinate care across interdisciplinary teams including nursing staff, providers, families, and external partners.
- Apply trauma informed, and client centered practices when supporting both clients and staff.
- Liaised with community agencies to connect clients with essential resources and support services.
- Maintained accurate client records in compliance with regulatory standards and policies.
- Facilitated communication between clients, families, and treatment teams to enhance care continuity.
Mental Health & Rehabilitation Worker
Sunol Hills
Lafayette
05.2024 - 02.2025
- Supported clients in rehabilitation activities and monitored behavioral progress.
- Documented behaviors, interventions, and treatment outcomes.
- Assisted with group facilitation and maintained a therapeutic environment.
- Participated in interdisciplinary meetings and professional trainings.
- Facilitated group therapy sessions to promote mental wellness and recovery.
- Assisted clients in developing coping strategies and life skills.
- Collaborated with multidisciplinary teams to create individualized care plans.
- Monitored client progress and reported changes to healthcare professionals.
- Provided crisis intervention support during emergency situations.
Assistant Manager
Hand & Stone Facial Spa
Danville
11.2022 - 05.2024
- Supervised front desk operations and managed a team of 11 employees.
- Oversaw scheduling, payroll, and client satisfaction metrics.
- Consistently exceeded sales and membership goals.
- Trained new team members on spa protocols and customer service standards.
- Oversaw inventory management and restocking of spa products and supplies.
- Implemented marketing strategies to promote spa services and events.
Sales Associate / Customer Service
Hand & Stone Facial Spa
Danville
07.2022 - 11.2022
- Delivered personalized client care and achieved daily sales objectives.
- Assisted clients in selecting spa services and products to enhance their experience.
- Educated customers on skincare products and services offered at the spa.
- Maintained cleanliness and organization of treatment rooms and common areas.
- Processed appointments and managed scheduling for clients efficiently.
- Collaborated with team members to ensure smooth daily operations at the spa.
Sales Associate & Customer Service
Panera Bread
Concord
02.2017 - 06.2022
- Provided exceptional customer service, contributing to a positive shopping experience and supporting team efficiency.
- Guided customers in menu selections and clarified ingredient information to enhance their dining experience.
- Trained new staff on customer service protocols and operational procedures to ensure consistent service quality.
- Monitored inventory levels and communicated restocking needs to management.
- Implemented health and safety standards in food handling and preparation practices.
Education
M.S. - Psychology (Accelerated Program)
Arizona State University
Online06-2026
B.S. - Psychology
Arizona State University
Tempe, AZHigh School Diploma -
Clayton Valley Charter High School
Concord, CASkills
- Job placement
- Client assessment
- Crisis Intervention
- Crisis intervention
- Treatment documentation
- Interdisciplinary Collaboration
- Team collaboration
- Team leadership
- Organizational Skills
- Client advocacy
- Communication and Empathy
Certification
- Peer-to-Peer (P2P) Program Leader Certification - NAMI
- Applied Behavior Analysis Certification - Arizona State University
- Positive Psychology Certification - Arizona State University
- National Certificate in Basic Employment - Association of Community Rehabilitation Educators
Timeline
Employment Specialist
East Bay Innovations
11.2025 - Current
Service Coordinator (Mental Health Case Manager) Lead
Crestwood Behavioral Health
02.2025 - 02.2026
Mental Health & Rehabilitation Worker
Sunol Hills
05.2024 - 02.2025
Assistant Manager
Hand & Stone Facial Spa
11.2022 - 05.2024
Sales Associate / Customer Service
Hand & Stone Facial Spa
07.2022 - 11.2022
Sales Associate & Customer Service
Panera Bread
02.2017 - 06.2022
M.S. - Psychology (Accelerated Program)
Arizona State University
B.S. - Psychology
Arizona State University
High School Diploma -
Clayton Valley Charter High School