Francis Mua
Sacramento
Summary
Dedicated employment specialist with over 19 years of experience in career counseling, job placement, and client advocacy. Skilled in developing individualized action plans and facilitating job readiness workshops, resulting in improved client outcomes and successful job placements.
Overview
25
25
years of professional experience
Work History
Employment Specialist
Merced County Human Services Agency
2115 W. Wardrove Ave.
05.1995 - 04.2014
- Conducted job readiness workshops for diverse client groups.
- Collaborated with local businesses to identify employment opportunities.
- Assisted clients in creating effective resumes and cover letters.
- Facilitated mock interviews to improve client confidence and skills.
- Maintained updated knowledge of labor market trends and resources.
- Developed individualized action plans for job seekers' employment goals.
- Coordinated outreach efforts to engage potential employers and partners.
- Provided ongoing support and guidance throughout the job search process.
- Identified barriers to client employment and helped to develop strategies for overcoming these barriers.
- Assisted clients with developing an appropriate career plan that incorporated their skills and interests.
- Counseled clients on resume writing, interviewing techniques, job search strategies, and other related topics.
- Conducted individualized assessments to determine client's eligibility for employment programs.
- Monitored client participation in assigned employment programs, ensuring compliance with all applicable regulations and standards.
- Researched local training opportunities and educational resources available to assist clients in achieving their desired objectives.
- Created and maintained accurate records of client progress towards goals in a timely manner.
- Facilitated the delivery of employment services to clients in accordance with program guidelines.
- Coordinated activities between multiple agencies providing support services for individuals seeking employment assistance.
- Placed individuals in jobs based on skills, abilities and interests.
- Maintained contact with employers regarding hiring needs, labor law requirements, wage information.
- Wrote job support plans with clients and provided follow-along supports to maintain client employment.
- Managed rolling caseload of clients and maintained impeccable documentation.
- Organized job fairs and other recruitment events to match qualified candidates with potential employers.
- Provided comprehensive case management services to ensure successful job placement outcomes.
- Developed and implemented career development workshops for job seekers.
- Collaborated with employers to identify current labor market trends and develop job opportunities for clients.
- Delivered exceptional service level by listening to concerns and providing appropriate solutions.
- Developed new initiatives or partnerships designed to increase access to employment opportunities.
- Assisted clients in obtaining information regarding benefits and compensations.
- Assessed customer satisfaction levels through surveys or interviews; provided feedback to management team.
- Provided guidance regarding benefits such as unemployment insurance or workers' compensation.
- Evaluated effectiveness of existing programs by analyzing data from past placements; identified areas for improvement.
- Served meals and snacks to employing families and guests.
- Compiled detailed reports summarizing program activities for internal review purposes.
- Updated job search materials and resources to reflect current market conditions and trends.
- Conducted in-depth interviews with job seekers to understand their career goals and skills.
- Maintained active job listings and matched clients with potential employment opportunities.
- Monitored clients' progress in securing employment and adjusted plans as necessary.
- Developed individual employment plans tailored to clients' needs and career objectives.
- Provided career counseling and guidance to clients considering career changes.
- Advocated on behalf of clients with employers, negotiating accommodations or flexible schedules.
- Evaluated the effectiveness of employment programs and made recommendations for improvement.
- Developed professional relationships with local businesses to secure employment opportunities for clients.
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Sourced, qualified and conducted screening interviews with job candidates.
- Scheduled or conducted new employee orientations.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Analyzed employment-related data and prepared reports.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Conducted exit interviews and completed employment termination paperwork.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Interpreted and explained human resources policies, procedures or regulations.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Addressed harassment allegations, work complaints or other employee concerns.
- Advised management on organizing, preparing or implementing recruiting or retention programs.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Prepared or maintained employment records using human resources management system software.
Eligibility Worker
Merced County Human Services Agency
2115 W. Wardrobe Ave.
01.1990 - 04.1995
- Assessed client eligibility for various assistance programs and services.
- Reviewed documentation to ensure compliance with federal and state regulations.
- Conducted interviews to gather information from applicants and beneficiaries.
- Processed applications and maintained accurate case records in agency systems.
- Facilitated communication between clients and other social service agencies.
- Provided training and support to new eligibility workers on procedures.
- Collaborated with team members to enhance service delivery and efficiency.
- Monitored ongoing cases to verify continued eligibility for benefits received.
- Processed benefits applications and documents for food stamps and medical assistance.
- Responded promptly to inquiries from potential applicants by phone or email.
- Conducted interviews with applicants, explaining benefits process, and which programs were available.
- Coordinated efforts between multiple departments within the organization to ensure efficient processing of paperwork.
- Reviewed case files regularly to ensure compliance with regulations and guidelines.
- Advised supervisors on complex cases requiring additional review or special consideration.
- Updated computer databases with current client information and status updates.
- Participated in regular training sessions on new policies or procedures related to eligibility requirements.
- Collaborated closely with social workers, health care professionals, job counselors in order to provide comprehensive services for eligible clients.
- Corresponded with various government entities on behalf of clients when necessary.
- Attended workshops, seminars, and conferences related to public assistance programs.
- Conducted interviews with applicants to verify all documentation provided was accurate and up-to-date.
- Evaluated changes in family or financial circumstances that could affect an individual's eligibility for assistance programs.
- Provided information to clients regarding their rights, responsibilities, and other relevant matters related to the programs they were applying for.
- Developed comprehensive reports detailing each applicant's eligibility status.
- Performed outreach activities within the community to inform individuals about available benefits or services they may be eligible for.
- Researched discrepancies in submitted documentation as needed.
- Assessed clients' eligibility for public assistance programs and services.
- Ensured adherence to all applicable federal, state, and local laws governing public assistance programs.
- Responded to client inquiries and concerns and escalated complex problems to department supervisors.
- Contacted client references and employers to determine legitimacy of applicant information.
- Explained reasons behind application denials and recommended further action.
- Managed intake of new claims and performed routine follow-ups.
- Explained eligibility details and affordability options to patients with kindness and respect.
- Gathered financial information from clients regarding income, assets and debts.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Answered questions and responded to inquiries to deliver high level of service to patients.
- Maintained positive working relationship with fellow staff and management.
- Granted, modified, denied, or terminated assistance based on key information and eligibility determination.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Informed applicants of other agencies providing useful or related assistance.
Chairman of the Board
Moua MongPheng
Merced
01.1992 - 01.1994
- Facilitated board meetings to discuss policies and governance frameworks.
- Led strategic planning sessions to align organizational goals with community needs.
- Oversaw financial management and budgetary compliance for board initiatives.
- Developed partnerships with local organizations to enhance community engagement.
- Guided executive leadership in decision-making processes and operational strategies.
- Reviewed and approved major organizational proposals and funding requests.
- Advocated for best practices in nonprofit governance and ethical standards.
- Mentored new board members on roles, responsibilities, and organizational mission.
- Analyzed data from surveys conducted by external organizations regarding customer satisfaction levels.
- Actively participated in strategic planning sessions to identify opportunities for growth and improvement within the organization.
- Advised senior management on key issues related to organizational structure, finances, investments, personnel decisions, and legal matters.
- Conducted regular performance reviews of company executives.
- Provided guidance on corporate social responsibility initiatives.
- Participated in negotiations related to mergers and acquisitions activities.
- Maintained an up-to-date knowledge of relevant legislation affecting corporate governance.
- Attended shareholder meetings to respond to questions about board activities or operations.
- Reviewed financial statements, reports, and other documents prior to board meetings.
- Prepared agendas for board meetings, ensuring that all necessary materials were available for review.
- Evaluated proposals from vendors seeking contracts with the organization.
- Oversaw the recruitment, selection, orientation, and evaluation of new board members.
- Facilitated communication between external stakeholders such as investors or regulators.
- Monitored industry trends to identify potential risks or areas of opportunity for the company.
- Ensured compliance with corporate governance regulations and best practices.
- Served as a representative of the Board at various events such as conferences or investor presentations.
- Supported internal auditing processes to ensure compliance with applicable laws and regulations.
Dental Lab Technician
Pete Dental Lab
Fresno
03.1989 - 12.1989
- Fabricated dental prosthetics using precision tools and techniques.
- Assisted in creating custom dental molds for accurate fitting.
- Maintained laboratory equipment to ensure optimal performance and safety.
- Prepared materials for various dental applications and procedures.
- Collaborated with dental professionals to understand patient needs.
- Followed safety protocols to manage hazardous materials effectively.
- Organized workstations for efficient workflow and productivity.
- Documented lab processes to maintain compliance with industry standards.
- Fabricated, altered and repaired dental devices such as dentures, bridges, inlays and crowns.
- Created models of patients' mouth by pouring plaster into dental impressions and allowing plaster to set.
- Built and shaped wax teeth using small hand tools.
- Used articulators and micrometers to check conformance of appliances and occlusion accuracy.
Education
Certificate of Dental Lab Tech. -
Merced College
Merced, CA06-1989
Associate of Arts -
Merced College
Merced, CA05-1986
High School Diploma -
Merced High School
Merced, CA06-1983
Skills
- Career counseling
- Resume writing
- Case management
- Client advocacy
- Job placement
- Outreach coordination
- Workforce development
- Regulatory compliance
- Problem solving
- Effective communication
- Team collaboration
- Time management
- Relationship building
- Program goals
- Program planning
- Eligibility screening
- Job accommodations
- Soft skills training
- Training coordination
- Employment barriers identification
- Job readiness evaluation
- Development activities
- Motivational strategies
- Referral coordination
- Eligibility requirements
- Employment counseling
- Work assignments
- Career assessment
- Record keeping
- Job development
- Employer outreach
- Teamwork
Timeline
Employment Specialist
Merced County Human Services Agency
05.1995 - 04.2014
Chairman of the Board
Moua MongPheng
01.1992 - 01.1994
Eligibility Worker
Merced County Human Services Agency
01.1990 - 04.1995
Dental Lab Technician
Pete Dental Lab
03.1989 - 12.1989
Certificate of Dental Lab Tech. -
Merced College
Associate of Arts -
Merced College
High School Diploma -
Merced High School