Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Chester Gordon Williams

Mississauga,ON

Summary

Results-driven leader with positive attitude and passion for providing high-quality advice and guidance to clients. Proven ability to identify customer needs, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience

Work History

System Operation Advisor

Maxvaluecleaners
01.2022 - Current
  • Developed comprehensive documentation for technical procedures, ensuring consistency in daily operations.
  • Collaborated with cross-functional teams to identify areas of improvement and implement necessary changes.
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
  • Conducted thorough reviews of clients'' existing issues with orders, identifying areas for improvement or adjustment.( speaking costumers on the app through messages inquires related to their orders being processed)
  • Provided exceptional customer service, addressing client inquiries promptly and professionally.
  • Trained new and existing employees on customer service best practices to improve overall customer handling skills.(advising drivers and cleaners on the delivery of orders/ time management quantity)
  • Implemented innovative marketing strategies to increase visibility within the local community and generate leads.(Attaching flyers to costumers orders, placing flyers on vehicles in the public view)


Education

Diploma - Culinary Management

Humber Institute of Technology And Advanced Learning
Toronto, ON
05.2014

Skills

Effective communication

  • Parts Identification
  • Vehicle Operations Knowledge
  • Team collaboration
  • Problem solving
  • Conflict resolution
  • Cross-functional coordination
  • Automotive Industry Knowledge
  • Quality Assurance
  • Stock Control

Languages

English
Full Professional

Timeline

System Operation Advisor

Maxvaluecleaners
01.2022 - Current

Diploma - Culinary Management

Humber Institute of Technology And Advanced Learning

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Chester Gordon Williams