Hi, I’m
CHESKA RIAN ORQUILLAS
General Santos City,South Cotabato Province
Summary
I'm looking for a job where I can impart the knowledge and expertise I've gained from my chosen field of study. I also want to get experience in the field I'm interested in and learn more about it. dynamic trainer and supervisor with a long history of improving operations in a variety of food service industries. adept at creating collaborative work environments in order to assemble and keep talented teams. committed to preserving immaculate service environments while maximizing customer satisfaction and brand loyalty.
Overview
6
years of professional experience
1
Certification
Work History
Cafe Paprica
Restaurant Supervisor
09.2023 - Current
Job overview
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with a focus on productivity, efficiency, and enhancing the customer experience.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Astoria Boracay
On-the-job training
01.2023 - 05.2023
Job overview
- Continuously improved personal skillset through on-the-job training under skilled fabricators' guidance; applied new techniques to assist with complex tasks effectively.
- Acquired valuable industry knowledge through participation in apprenticeship program coursework and on-the-job training sessions.
- Developed a skilled workforce by providing mentoring, coaching, and on-the-job training to employees.
- Arrange on-the-job training for mechanical installation and cable pulling and complete audio-visual operations.
- Assisted new employees with on-the-job training to ensure smooth integration into the workplace environment.
Greenleaf Hotel
Work Immersion
01.2018 - 04.2018
Job overview
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Collaborated effectively with team members across departments, fostering a cohesive work environment conducive to accomplishing shared objectives.
- Interacted with customers by phone, email, or in person to provide information.
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
- Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
- Utilized strong communication abilities during presentations, which led to increased understanding among colleagues regarding project goals and objectives.
Education
STI College General Santos Inc.
Bachelor of Science in Hospitality Management
01.2023
STI College General Santos
Senior High School
01.2019
General Santos City National Highschool
Junior High School
01.2017
Skills
- Oriented in Microsoft Office Programs
- Microsoft Office Word
- Microsoft Office Power Point
- Eager to learn and do new things
- Versatile in every aspect and area of work
- Service Quality
- Customer Service
- Team Coordination
- Hospitality
- Staff Training
- Staff Supervision
- Food Safety Compliance
- Team Management
- Task Delegation
- Restaurant policies and procedures
Certification
- NCII Housekeeping, 02/2023
- NC II Cookery, 03/2018
Work Experience Exposure
- Greenleaf Hotel, Work Immersion, 2018
- Astoria Boracay, On-the-job training, 2023
References
- MS. MARIELLE DELFIN, Food & Beverage Supervisor, Astoria Boracay, 0919-428-8124
- MR. EDRIAN S. LLAUDERES, CHP, FSCO, Instructor, STI College - General Santos, Inc., 0933-829-7542
- MR. RONALD FERMAN, Head Chef / Instructor in STI College G.S.C.
Languages
English
Professional Working
Timeline
Restaurant Supervisor
Cafe Paprica
09.2023 - Current
On-the-job training
Astoria Boracay
01.2023 - 05.2023
Work Immersion
Greenleaf Hotel
01.2018 - 04.2018
STI College General Santos Inc.
Bachelor of Science in Hospitality Management
STI College General Santos
Senior High School
General Santos City National Highschool
Junior High School