Overview
Work History
Education
Work Preference
Skills
Timeline
Generic

Cheryl Millett-Skiffington

SUMMERSIDE,PE

Overview

12
12
years of professional experience
2
2
years of post-secondary education

Work History

Customer Service Representative

BMO
SUMMERSIDE, PE
12.2012 - 10.2024
  • Assisted clients with inquiries and resolved issues efficiently.
  • Managed customer accounts and updated information accurately.
  • Processed transactions and ensured compliance with company policies.
  • Handled escalated complaints with professionalism and care.
  • Provided product knowledge and support to customers effectively.
  • Collaborated with team members to enhance service quality.
  • Maintained accurate records of customer interactions in the system.
  • Trained new staff on customer service procedures and tools.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Developed positive relationships with customers through friendly interactions.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Identified opportunities for upselling additional products or services based on customer needs.

Education

Business Management

Holland College
Charlottetown, PE
09.2004 - 05.2006

Work Preference

Work Type

Part Time

Location Preference

On-Site

Salary Range

$45000/yr - $200000/yr

Skills

  • Customer account management
  • CRM software proficiency
  • Complaint resolution
  • Transaction processing

Timeline

Customer Service Representative

BMO
12.2012 - 10.2024

Business Management

Holland College
09.2004 - 05.2006
Cheryl Millett-Skiffington