CHERRY MAE SANTOS
Lloydminster,Canada
Summary
Knowledgeable leader with proven track record for over 7 years in managing food service operations and leading teams to ensure efficient service and customer satisfaction. Successfully supervised staff, implemented training programs, and maintained compliance with health and safety standards. Demonstrated expertise in inventory management and fostering collaborative work environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food Service Supervisor
A&W Restaurant
07.2023 - Current
- Supervise and coordinate activities of staff who prepare and portion food.
- Estimate and order ingredients and supplies.
- Ensure food service and quality control.
- Maintain records of stocks, repairs, sales, and wastage.
- Prepare and submit reports.
- Train staff in job duties, sanitation, and safety procedures.
Restaurant Operation Officer - Production Officer
Conti’s Bakeshop and Restaurant
09.2021 - 05.2023
- Responsible for the overall management of the kitchen operations.
- Oversees the implementation of initiatives in the kitchen operation standards, production planning, analysis, inventory management, and cost control.
- Ensures the adherence of kitchen employees to quality, food safety, health and personal hygiene standards.
- Performs restaurant operations support as Restaurant Operation Officer with cash handling, cash management, and DGS audit functions for the store.
- Inspecting kitchen equipment and tools, ensuring its good working condition, Coordinating with the Facilities, Engineering, and Administration team for maintenance or repairs as needed.
- Ensuring the effective implementation of cost and inventory management procedures in the kitchen.
- Performs other duties that may be assigned from time to time.
Assistant Restaurant Manager
Tokyo Tokyo
04.2019 - 09.2021
- Ensuring company policies are followed
- Optimizing profits by controlling costs
- Hiring, training and developing new employees
- Resolving customer issues to their overall satisfaction
- Maintaining an overall management style that follows company best practices
- Providing leadership and direction to all employees
- Ensuring product quality and availability
- Preparing and presenting employee reviews
- Working closely with the store manager to lead staff
- Overseeing retail inventory
- Assisting customers whenever necessary
- Organizing employee schedule
- Ensuring that health, safety, and security rules are followed
- Taking disciplinary action when necessary
- Ensuring a consistent standard of customer service
- Motivating employees and ensuring a focus on the mission
- Maintaining merchandise and a visual plan
- Maintaining stores to standards, including stocking and cleaning
- Completing task assigned by the general manager accurately and efficiently
Food Dispatcher (Product Quality Master)
Tokyo Tokyo
11.2018 - 04.2019
- Located and investigated production concerns and helped management implement corrective actions
- Performed daily inspection rounds throughout facilities to check on all equipment and machinery
- Checked color, shape, texture and grade of products and materials against established templates, charts and samples
- Responsible for receiving, checking, and inventory of products
Waiter/ Barista
Cherry Café
05.2018 - 07.2018
- Provide excellent customer services
- Always strive towards best customer satisfaction
- Greet customers and present menus
- Make suggestions based on their preferences
- Take and serve food/drinks orders
- Up-sell when appropriate
- Arrange table settings
- Keep tables clean and tidy at all times
- Check products for quality
- Deliver checks and collect payments
- Cooperate and communicate with all serving and kitchen staff
- Selling coffee and tea blends and brewing equipment, highlighting the differences between items and educating customers about brewing methods
- Cleaning and restocking work and dining areas, emptying trash, and sanitizing equipment and utensils
- Learning about brewing methods, beverage blends, food preparation, and presentation techniques to improve food quality
- Taking inventory and replenishing items in display cases, at tables, or behind the counter
Food Dispatcher and Food Cutter
Kuya J Restaurant
03.2017 - 11.2017
- Plan and manage the order flow
- Make sure that all the orders are prepared in time
- Assist and manage the final preparation of different food and dishes
- Control and oversee dishes before they leave the kitchen
- Ensure adherence to all relevant quality and sanitation rules and regulations
- Provide assistance in cleaning activities
- Serve as a contact point for the kitchen and the wait staff
- Take care of customers with special needs and requests
- Ensure excellent client service
- Give suggestions for the improvement of the restaurant’s offerings and reputation
- Execute a variety of different tasks as needed in accordance with managers requests and directions
Education
Bachelor of Science - Hotel and Restaurant Management
Nueva Ecija University of Science And Technology
Cabanatuan City, Nueva Ecija04-2016
Skills
- Extensive food cost controlling skills
- Strong administrative and time keeping skills
- Kitchen leadership skills - with proven results in delivering profitability and happy customers
- Be able to demonstrate great planning and organizational skills to maintain effective controls with labor
Languages
English
Full Professional
Certification
Events Management Services (National Certificate III)
Food and Beverage Services (National Certificate II)
Timeline
Food Service Supervisor
A&W Restaurant
07.2023 - Current
Restaurant Operation Officer - Production Officer
Conti’s Bakeshop and Restaurant
09.2021 - 05.2023
Assistant Restaurant Manager
Tokyo Tokyo
04.2019 - 09.2021
Food Dispatcher (Product Quality Master)
Tokyo Tokyo
11.2018 - 04.2019
Waiter/ Barista
Cherry Café
05.2018 - 07.2018
Food Dispatcher and Food Cutter
Kuya J Restaurant
03.2017 - 11.2017
Bachelor of Science - Hotel and Restaurant Management
Nueva Ecija University of Science And Technology
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