CHERI DENISE SENG
Laterrière,Canada
Summary
Dedicated and passionate employee committed to quality and success, consistently recognized as a trusted team player excelling in collaborative environments to achieve outstanding results. Expertise in document review, critical thinking, and maintaining confidentiality ensures meticulous attention to detail across all verification tasks. Extensive experience in verification processes and compliance oversight complements versatile skills in project management and problem-solving. Known for adaptability and a proactive approach, consistently delivering effective solutions that drive organizational success.
Overview
8
8
years of professional experience
Work History
Validation and Verification Officer
Canada Revenue Agency
2019.05 - Current
- Conduct thorough analysis and make necessary corrections to the Canada Pension Plan (CPP) earnings reported in taxpayer accounts.
- Respond to inquiries and provide detailed explanations to taxpayers regarding the documentation and information required for the pension group program.
- Review and adjust T1 income tax returns as they pertain to the Québec Parental Insurance Plan (QPIP) and CPP programs ensuring accuracy and compliance.
- Respond to verification requests from Service Canada and Retraite Québec in relation to taxpayers pensionable earnings and disability benefits.
- Analyze, identify and process non-resident files to link Temporary Tax Number (TTN) to valid Social Insurance Number (SIN) to ensure they have the accurate amount of pensionable earnings.
- Analyze and resolve issues related to invalid or missing SIN.
- Initiate direct contact with employers or taxpayers to very and obtain missing or incorrect information.
Senior Programs Officer
Canada Revenue Agency
2024.09 - 2025.03
- Reported regularly to managers on project progress, and technical problems.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Resolved complex issues by applying strategic problem-solving techniques and resource optimization strategies.
- Assessed program risks proactively, developing mitigation strategies to address potential issues before they escalate.
- Mentored junior staff members to enhance their professional growth and contribute to overall team success.
Programs Officer
Canada Revenu Agency
2022.05 - 2025.03
- Planned, implemented, and maintained detailed business requirements on the InfoDec Modernization Project, specifically for modernizing the Web Forms application used by external clients/users to file their information returns electronically.
- Monitor from inception to completion, ensuring timely delivery of high-quality results.
- Managed stakeholder relationships, ensuring effective communication and collaboration across diverse groups.
- Provided progress and status report on a daily basis to managers/directors, and other team members.
Electronic Processing Clerk
Canada Revenue Agency
2018.01 - 2019.05
- Assisted filers in the preparation and submission of their information returns through electronic filing systems and ensured compliance with applicable guidelines and deadlines.
- Analyzed, validated and resolved issues related to the submitted returns such as discrepancies, invalid or missing data.
- Communicated directly with the taxpayers to provide support in resolving problems associated with their submissions.
Education
Attestation of Collegial Studies - Travel Marketing
Cégep De St-Félicien
Saint-Felicien, QC01.2003
Skills
- Bilingualism – English/French (oral and written)
- Ease with Microsoft Office (Excel, Word, Powerpoint and OneNote)
- Worked with multiple applications such as; Program Support Log (PSL), Approval and Tracking Web Form (ATWF), Jira Software, Internal Web Forms Application (IFA), Figma, Remedy 9 – System, T1 Case, InfoDec (Rapid, ACS, ROE, MPAMD), and PCtaxcal
Accomplishments
- Rallye Roses des Sables en 2010 – humanitarian trip
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Senior Programs Officer
Canada Revenue Agency
2024.09 - 2025.03
Programs Officer
Canada Revenu Agency
2022.05 - 2025.03
Validation and Verification Officer
Canada Revenue Agency
2019.05 - Current
Electronic Processing Clerk
Canada Revenue Agency
2018.01 - 2019.05
Attestation of Collegial Studies - Travel Marketing
Cégep De St-Félicien
LOISIRS
La pêche, le camping, les voyages, le volleyball, le bricolage et la cuisine
PROFESSIONAL CHARACTERISTICS
- Sense of organization
- Ease in performing several tasks at the same time
- Devoted
- Teamwork
- Discreet