Cherelle Hillman-Clarke
Toronto,ON
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
11
11
years of professional experience
Work History
Lead Server
SPIN
06.2021 - Current
- Implemented upselling techniques to boost average check size while still prioritizing guest satisfaction.
- Coordinated large group reservations, working closely with event planners to ensure seamless execution of special occasions.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Managed event sizes upwards of 200 people
- Conducted post-event analysis, identifying areas of improvement for future events.
- Established positive relationships with clients, ensuring their needs were met throughout their event.
- Managed guests budgets effectively, negotiating contracts to secure cost savings without compromising quality.
- Facilitated smooth transitions between event segments by staying on schedule and providing clear communication to staff and participants.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
Fashion Design Assistant
Denise David Collections
09.2022 - 02.2024
- Boosted engagement rates with the creation of compelling and visually appealing content
- Assisted in organizing successful fashion shows, managing backstage operations and coordinating model fittings.
- Assisted in developing technical sketches of garment designs, ensuring accuracy in patternmaking and manufacturing processes.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
- Developed targeted advertising campaigns, driving website traffic and generating leads.
- Designed and implemented social media strategies to align with business goals.
- Assisted in the creation of tailor-made pieces for high-profile clientele, ensuring precise measurements were taken every time.
- Selected fabrics, patterns and trims to use in final designs and meet desired aesthetics and quality standards.
- Assisted with fittings and adjusting designs to produce comfortable and appealing final products for clients.
- Sketched artistic and fresh designs for consideration.
Supervisor
Bandit Brewery
04.2019 - 06.2021
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Developed marketing strategies to increase brand visibility in the local community, attracting new customers.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Conducted thorough employee evaluations to identify areas for improvement, providing constructive feedback and guidance for growth opportunities.
- Monitored health and safety standards to maintain a clean, safe working environment.
Lead Hostess
Jack Astor's Bar & Grill
06.2017 - 04.2019
- Collaborated with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency.
- Developed strong rapport with guests, leading to a high rate of return visits and positive reviews.
- Managed special events coordination, ensuring seamless execution from initial inquiry through event completion.
- Actively monitored dining room capacity to maximize seating opportunities while adhering to occupancy limits.
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
Lead Customer Service Representative
Global Credit & Collection
03.2015 - 07.2018
- Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
- Established positive relationships with clients through regular follow-ups and personalized service offerings.
- Decreased average call time through effective problem-solving techniques and clear communication with customers.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Calculated correct order totals, updated accounts, and maintained detailed records for management.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Manager
Yogurtys
04.2013 - 09.2015
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Completed point of sale opening and closing procedures.
- Conducted thorough employee evaluations to identify areas for improvement, providing constructive feedback and guidance for growth opportunities.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Reduced inventory shrinkage by implementing effective loss prevention strategies and procedures.
Education
Fashion Arts And Design
Seneca College of Applied Arts And Technology
North York, ONSkills
- Appointment Scheduling
- Product Knowledge
- Account updating
- Staff Training
- Service Upselling
- Brand representation
- Account Management
- Microsoft Office Suite
- Content Creation
- Digital Media
Timeline
Fashion Design Assistant
Denise David Collections
09.2022 - 02.2024
Lead Server
SPIN
06.2021 - Current
Supervisor
Bandit Brewery
04.2019 - 06.2021
Lead Hostess
Jack Astor's Bar & Grill
06.2017 - 04.2019
Lead Customer Service Representative
Global Credit & Collection
03.2015 - 07.2018
Manager
Yogurtys
04.2013 - 09.2015
Fashion Arts And Design
Seneca College of Applied Arts And Technology
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