- Music
- Graphic Design
- I have a passion for photography and editing photos
- Crafting and DIY Projects
- Photography
- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Creative Writing
CHERELL GONZALEZ
Lynwood,CA
Summary
Experienced in cash handling, customer service, and transaction processing within fast-paced retail environments. Utilizing strong communication skills and meticulous attention to detail, consistently striving for customer satisfaction and operational efficiency. Proven track record of maintaining accuracy and resolving conflicts seamlessly, ensuring a smooth and seamless experience for both customers and colleagues.
Overview
10
10
years of professional experience
Work History
Cashier/Customer Service
Bossy Bundts
12.2023 - Current
- Advising customers on baked goods
- If customers are unsure about
- Assisted in preparation of cakes and cookies
- Manage needed supplies and inventory levels
- Built relationships with customers and received and processed special orders
- Point of sale
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Washed dishes and sanitized prep area at end of each shift.
- Stored, labeled, and replenished supplies in compliance with food safety regulations.
- Decorated baked goods and designed visually appealing displays of finished products.
- Maintained clean, organized kitchen to maximize efficiency and food safety.
Photographer/Sales Associate
PicturePeople
09.2014 - 01.2025
- Assisted with opening and closing procedures
- Telemarketing
- Cropped, manipulated and performed color-balance for final images
- Conducted credit card transactions through POS System
- Provided pleasant customer service
- Collaborated with clients to guarantee satisfaction with photography
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Took photos from different angles and perspectives to capture perfect images.
- Edited, toned, captioned, and uploaded photographs for publication.
- Digitally edited photos to enhance appearance.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed filing system, entered data and completed other clerical tasks.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Volunteered to help with special projects of varying degrees of complexity.
PT Manager
Hot Topic
09.2018 - 01.2024
- Answered incoming phone calls to provide information about products, services, store hours
- Retained products, service and company policy's knowledge to serve as resources for both co-workers and customers
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move over stock items
- Sold various products by explaining unique features and educating customers on proper application
- Assisted customers by finding needed items and checking inventory for items at other locations
- Un-boxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Point of Sale to ring up customers purchases, process payments and issues receipts
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved marketing to attract new customers and promote business.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
Photographer/Sales Associate
Colorvision / Amazing Pictures
03.2017 - 08.2019
- Provide guest service to guest vising
- Collaborated with clients to guarantee satisfaction with photos
- Point of sale
- Assisted with opening and closing procedures
- Created inventory of products
- Kept store clean
- Maximized sales transactions
- Digitally edited photos to enhance appearance.
- Took photos from different angles and perspectives to capture perfect images.
- Edited, toned, captioned, and uploaded photographs for publication.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Sales Associate
Macy's
10.2017 - 01.2018
- Helped customers find specific products , answering questions and offering advice
- Drove sales and add-on purchases by promoting specific item options to customers
- Maintained high productivity by efficiently processing cash, credit, debit payments for customers
- Inspected items for damage and reported issues to supervisor to return unsaleable merchandise and obtain replacements for customers
- Processed returned items in accordance with store policy
- Resolved register transaction issues
- Performed onsite, in-store retail sales
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Associate of Arts - Audio Engineering
Los Angeles Trade Technical College
Los Angeles, CA06.2016
High School Diploma -
Narbonne High School
Harbor City, CA06.2005
Skills
- Digital Photo Enhancement
- Excel Proficiency
- Proficient in Child Engagement
- Client Engagement Experience
- Excel (4 years)
- Over 10 Years of POS Experience
- Proficient in Sales Strategies
- Experienced in Adobe Creative Suite
- Retail Sales (10 years)
- Illustration
- Cashier (10 years)
- Computer Networking
- Marketing
- Image archiving, Photography , (10 years)
- Inventory Control (9 years)
- Microsoft Word (10 years)
- Adobe Premiere
- Graphic Design
- Adobe Lightroom (5 years)
- Computer literacy
- Guest Services
- Adobe Illustrator
- Customer Service (10 years)
- Word Processing (6 years)
- Photoshop (10 years)
- WordPress
- Adobe InDesign
- Stocking (10 years)
- E-Commerce
- Hospitality
- Telemarketing (5 years)
- Basic math
- Work ethic and integrity
- Cash handling
- Customer assistance
- Patience and empathy
Assessments
- Sales skills — Proficient
- September2020
- Influencing and negotiating with customers
- Full results: Proficient
- Customer focus & orientation — Completed
- February2022
- Responding to customer situations with sensitivity
- Full results: Completed
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
References upon request
Interests
Timeline
Cashier/Customer Service
Bossy Bundts
12.2023 - Current
PT Manager
Hot Topic
09.2018 - 01.2024
Sales Associate
Macy's
10.2017 - 01.2018
Photographer/Sales Associate
Colorvision / Amazing Pictures
03.2017 - 08.2019
Photographer/Sales Associate
PicturePeople
09.2014 - 01.2025
Associate of Arts - Audio Engineering
Los Angeles Trade Technical College
High School Diploma -
Narbonne High School
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