Summary

Overview

Work History

Education

Skills

Languages

Timeline

Jesse Aniciete

Vallejo,CA

Summary

Dynamic professional with over 10 years of experience in retail, e-commerce, and customer support, complemented by a strong background in warehouse operations and creative project management. Expertise in delivering exceptional service while managing diverse tasks in fast-paced environments. Skilled at leveraging innovative solutions to enhance customer satisfaction and streamline processes, driving efficiency and effectiveness. Committed to fostering positive relationships within teams and with clients, consistently contributing to organizational success.

Overview

years of professional experience

Work History

Customer Support / Return Specialist

RUTI

Oakland, CA

07.2024 - Current

Assisted teams in achieving operational goals efficiently. Supported project execution to meet established timelines. Facilitated communication among team members to enhance collaboration.
Facilitated team training initiatives to enhance workforce capabilities and efficiency. Championed knowledge sharing among team members to promote professional growth and development. Orchestrated training activities that fostered a collaborative and engaging learning atmosphere.
Executed return processing procedures to ensure accurate inventory management.
Coordinated shipping schedules and documentation to facilitate smooth transportation of goods.
Achieved high customer satisfaction ratings through effective issue resolution and support. Delivered exceptional service outcomes by proactively addressing client needs. Cultivated strong customer relationships that contributed to increased loyalty and retention.

E-Commerce Specialist

San Leandro, CA

08.2023 - 07.2024

Managed end-to-end e-commerce operations, enhancing customer experience through optimized product listings.
Analyzed website analytics to drive sales strategies and improve user engagement.
Developed and implemented targeted marketing campaigns across social media platforms to increase brand visibility.
Collaborated with cross-functional teams to streamline order fulfillment processes and reduce processing time.
Assisted in creating product listings to enhance visibility and attract customers. Supported team members in updating product descriptions to ensure accuracy and relevance. Collaborated with colleagues to maintain an organized catalog of products.

E-commerce Associate

SuiGeneris Consignment

San Francisco, CA

01.2019 - 07.2023

Created and optimized 40 to 50 product listings across multiple e-commerce platforms, including 1stdibs, Grailed, eBay, and Shopify.
Processed 50-60 items daily. Assisted in product authentication and quality control efforts while maintaining 40wpm.
Assisted in capturing product images for marketing materials. Supported teams in arranging product setups for photoshoots. Contributed to the selection of props and backgrounds for photography.
Analyzed customer feedback emails and resolved return issues to enhance service quality.

Women’s Visual Merchandiser Lead

The North Face

Berkeley, CA

11.2016 - 01.2019

Managed continuous revisions of visual assets throughout the year to enhance brand consistency.
Spearheaded travel initiatives to diverse locations for updating store visuals.
Facilitated skill enhancement and knowledge transfer in visual merchandising to elevate team performance.

Operations Supervisor / Trainer

Le Tote

San Leandro, CA

09.2015 - 09.2016

Oversaw training and supervision of 30 employees in women's clothing warehouse operations.
Managed shipping operations and controlled inventory levels to ensure efficient supply chain flow.
Facilitated resolution of complex customer service issues to enhance client satisfaction.

Operations Associate

TWICE

San Francisco, CA

02.2015 - 08.2015

Assisted in selecting items for orders and preparing shipments. Supported the shipping process by accurately picking products. Facilitated the packing and dispatching of goods.
Assisted in capturing high-quality images of products for marketing materials. Supported the setup and execution of product photography sessions. Collaborated with team members to ensure effective visual representation of products.
Monitored production processes to identify quality issues and implement corrective actions. Assisted in maintaining compliance with quality standards throughout operations. Supported teams in conducting quality inspections to uphold product standards.
Thrived in high-pressure warehouse operations, ensuring efficient workflow and timely order fulfillment.

Buyer / Sales Associate

Buffalo Exchange

Berkeley, CA

02.2014 - 01.2015

Managed processing and purchasing of apparel for 20-50+ customers daily.
Maintained cleanliness and organization of inventory while curating visually appealing displays of clothing and accessories.

Sales Associate

American Apparel

Napa, CA

04.2012 - 12.2013

Anticipated customer needs and delivered exceptional service while maintaining brand standards.
Facilitated daily customer guidance for over 50 individuals, ensuring optimal size and style selection.
Executed POS system transactions, encompassing credit, cash exchanges, returns, and refunds.