Chelsi Morgan
Ridgecrest
Summary
Organized Receptionist with expertise in front desk operations, customer inquiries, and appointment scheduling. Strong communicator ensuring positive interactions with clients and team members. Improved office processes to enhance workflow and client satisfaction while maintaining a welcoming atmosphere and managing multiple tasks.
Overview
8
8
years of professional experience
Work History
Receptionist
A&R Construction
Ridgecrest
06.2023 - Current
- Managed front desk operations and greeted visitors warmly.
- Scheduled appointments and coordinated meetings for staff and clients.
- Answered phone calls and directed inquiries to appropriate personnel.
- Performed data entry tasks into various computer systems accurately and promptly.
- Kept updated records of office expenses and costs, assisting with budget tracking.
Customer Service Representative
Blue Rocket Express
Ridgecrest
04.2023 - 06.2023
- Assisted in training new representatives on customer service protocols.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Collected deposits or payments and arranged for billing.
Manager
Sears Hometown & Outlet Stores Inc.
Ridgecrest
09.2018 - 05.2019
- Managed daily operations for retail store and ensured compliance with company standards.
- Supervised staff and delegated tasks to enhance team productivity and service quality.
- Resolved customer complaints effectively to ensure satisfaction and loyalty within the community.
- Maintained cleanliness and organization of the store environment for a positive shopping experience.
- Coached, mentored and trained team members in order to improve their job performance.
- Trained employees on additional job positions to maintain coverage of roles.
Education
Augusta High School
Augusta, KSSkills
- Appointment scheduling
- Calendar management
- Schedule management
- Office management
- File management
- Data input
- Data inputting
- Client relationship management
- Time management
- Organizational skills
- Multitasking and prioritization
- PC proficient
- Basic accounting
- Conflict resolution
- Communication skills
- Communication effectiveness
- Attention to detail
References
References available upon request.
Timeline
Receptionist
A&R Construction
06.2023 - Current
Customer Service Representative
Blue Rocket Express
04.2023 - 06.2023
Manager
Sears Hometown & Outlet Stores Inc.
09.2018 - 05.2019
Augusta High School