Chelsey Dean
Saint John,NB
Summary
Proactive Assistant General Manager with history of success managing operations, building teams and equipping employees with skills to independently handle business needs. Offers progressive experience combined with sound judgement and good problem-solving abilities. Strong record of surpassing organizational goals.
Overview
5
5
years of professional experience
Work History
Assistant General Manager
Montana's Cookhouse
05.2018 - 08.2020
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Enforced quality assurance protocols to deliver ideal customer experiences.
Store Manager
HBB Medicinal Shop
05.2016 - 06.2017
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised guests at front counter, answering questions regarding products.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
Office Manager
Developmental Dynamics NB
09.2015 - 06.2016
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Coordinated special projects and managed schedules.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Evaluated employee records and productivity and submitted evaluation reports.
Education
Bachelor of Hospitality And Tourism Management - Hotel, Resort And Restaurant Management
NBCC St. Andrews
Saint Andrews, NB06.2010
Skills
- Employee Scheduling
- Business Development
- Workflow Coordination
- Strategic Planning Skill
- Training and Development Background
- Hiring and Recruitment
- Vendor Relationship Management
- Sales Techniques
- Customer Relationship Management (CRM)
- Menu Development
- Financial Reporting
- Inventory Control
- Sales Forecasting
- Staff Management
- Attention to detail
- Sales strategy
- Problem solving
- Quality assurance
Languages
English
Timeline
Assistant General Manager
Montana's Cookhouse
05.2018 - 08.2020
Store Manager
HBB Medicinal Shop
05.2016 - 06.2017
Office Manager
Developmental Dynamics NB
09.2015 - 06.2016
Bachelor of Hospitality And Tourism Management - Hotel, Resort And Restaurant Management
NBCC St. Andrews
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