Juahannah Mari Dela Cruz Ochoco
Belleville,ON
Summary
To secure a position and a career to fully utilize my training, knowledge, and skills while making a significant contribution to the success of the company and its values. To only expand my knowledge, receive feedback and coaching to further develop and grow.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender, Server
Montana's Cookhouse BBQ & Bar
Belleville, Ontario
08.2021 - Current
- Served high customer volumes during special events, holidays, and weekends.
- Performed opening and closing duties, calculated sales reports, balanced cash drawers, and handled inventory counts.
- Upselling menu items resulted in increased per-sale revenues and maximum profitability.
- Sequenced handcrafted cocktails with efficiency, prioritized customer requests, and delivered food to tables ensuring a memorable dining experience.
Supervisor
Starbucks Coffee
Brampton, Ontario
07.2019 - 04.2023
- Directed partners skillfully to optimize performance and ensure optimal customer service levels even during high influx of traffic.
- Executed store operations, opening and closing hours, while leading by example to inspire and support partners to their point of excellence.
- Maintained accurate cash drawer balances, managed change order requests, processed final orders, performed regular IMS inventory counts while ensuring adherence to regulations and standards.
- Assisted in launching new stores at three different locations: Brampton, Mississauga, and Belleville
Associate Advisor, Cashier
Sportchek, FGL Sports
Brampton, Ontario
11.2017 - 08.2019
- Successfully acquired knowledge and skills in Cash, Soft Goods, Footwear, and Distributed Order Management through cross-training across multiple departments.
- Delivered exceptional customer service, cross sell products, introduce new products and delivering the need-to-know knowledge to customers for their appropriate apparel and/or activity.
Education
911 Public Safety Communications
Loyalist College of Applied Arts And Technology
Belleville, ON05-2025
Pre-Health Sciences Pathway Advanced To Diplomas
Humber College
Toronto, ON01-2021
High School Diploma -
Cardinal Leger Secondary School
Brampton, ON01-2018
Skills
- Multi-Tasking proficiency
- Ability to critical-think
- Collaborative, dedicated team player
- Training & mentoring
- Adaptability
- Interpersonal communication
- Leadership
- Driven to create conflict resolutions
- Technology efficient
- Continuous improvement
Languages
English
Native/ Bilingual
Tagalog
Full Professional
Certification
- BLS CPR (HCP), First Aid Certified, 08/16/20, St.John's Ambulance
- G Licensed Driver, 05/25/21
- Smart Serve Certified, 07/16/20
Accomplishments
- Completed the Criticall Test thrice with Toronto Police and Kingston Police.
- Completed the Perfex Test once with Toronto Police.
- Successfully completed a Redaction Assessment with Belleville Police.
- Top 3 Bar Star Finalist for Montana’s Culinary Competition, representing Belleville Montanas 11/08/2023
Affiliations
- Currently volunteering at Humane Society Hastings Prince Edward. Consists of Dog walking and maintenance of the cat pods and cubes. 07/2024-Current
- I adore hiking and biking through the warmer seasons. While I adore pottery and snowboarding during the colder seasons!
Timeline
Bartender, Server
Montana's Cookhouse BBQ & Bar
08.2021 - Current
Supervisor
Starbucks Coffee
07.2019 - 04.2023
Associate Advisor, Cashier
Sportchek, FGL Sports
11.2017 - 08.2019
- BLS CPR (HCP), First Aid Certified, 08/16/20, St.John's Ambulance
- G Licensed Driver, 05/25/21
- Smart Serve Certified, 07/16/20
911 Public Safety Communications
Loyalist College of Applied Arts And Technology
Pre-Health Sciences Pathway Advanced To Diplomas
Humber College
High School Diploma -
Cardinal Leger Secondary School
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