CHELSEA PRADENAS
Toronto,ON
Summary
Hardworking, very motivated professional eager to lend combined knowledge and skills to enhance performance. Operates well in both individual and team spaces, quickly adapt to different processes. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and relationships with the community
Overview
1
1
year of professional experience
1
1
Certification
Work History
Budtender
Above The Clouds Cannabis
02.2024 - Current
- Checked guests' photo identification for validity and age requirements.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering inclusive environments that encouraged return visits.
- Restocked supplies and arranged displays.
- Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
- Assisted in maintaining clean, organized, and visually appealing store environments to ensure a positive shopping experience for customers.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
- Educated customers about responsible consumption practices, promoting safe and enjoyable cannabis use experiences.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Addressed customer inquiries promptly, demonstrating professionalism and commitment to excellent service standards.
- Ensured compliance with state regulations by verifying customer identification and accurately tracking sales transactions in point-of-sale systems.
Program Assistant
Sunshine Centre For Seniors
09.2023 - Current
- Displayed flexibility in commuting to multiple different community centre locations when needed.
- Accustomed myself to different work environments and locations to conduct myself efficiently.
- Strengthened communication between team members by establishing clear channels for information sharing.
- Promoted inclusive workplace environments where diversity was valued, leading to more innovative ideas being shared among team members.
- Facilitated smooth transitions during periods of organizational change by effectively communicating expectations to all stakeholders involved.
Program Assistant
Sunshine Centre for Seniors
07.2023 - 09.2023
- Collaborated with other departments on projects related to recreational programming
- Monitored attendance at events and activities; recorded data into database system
- Provided guidance and support to team members during special events or activities
- Coordinated special events, such as tournaments, competitions, festivals and holiday celebrations
- Planned, organized and conducted recreational activities to meet needs of participants; monitored program operations and participant safety
- Organized marketing campaigns to promote programs; created brochures, flyers and newsletters
- Supervised employees, contractors, volunteers and interns; trained staff in policies and procedures
- Communicated and worked effectively with company employees and partners
- Assisted in orientation and training of new employees and volunteers
- Supervised fundraising activities for clubs, events and activities
- Assisted with planning and coordinating day-to-day and special program activities.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
Education
Bachelor of Fine Arts (B.F.A.) - Fine arts
York University
Toronto, ON04.2026
High School Diploma -
Monsignor Percy Johnson
Toronto, ON06.2022
Skills
- Interpersonal Skills
- Volunteer Program Assistance
- Program Planning
- Activity Planning
- Customer Satisfaction
- Cannabis strain familiarity
- Sales proficiency
- Building rapport
- Key holder
- Flexible Hours
- POS Software
- Reliable and Responsible
- Store Opening and Closing
- Strong Communication and Interpersonal Skills
- Retail Merchandising
- Excellent Written and Verbal Communication
- Cash Handling
- Cash Register Operation
- Teamwork and Collaboration
- Multitasking and Organization
- Customer Service
Certification
- SHSM Leadership Certification
- SHSM Ethical Considerations
- SHSM Stress Management
Volunteer Experience
Creator of Tutoring Resources at Rexdale Community Health Centre in Toronto, ON, on 05/2021 until 06/2021.
- Created Kahoots for various subjects and grade levels
- Created Jeopardy games for various subjects and grade levels
- Created Worksheets for various subjects and grade levels
References
References available upon request
Languages
English
Native or Bilingual
Spanish
Limited Working
French
Limited Working
Timeline
Budtender
Above The Clouds Cannabis
02.2024 - Current
Program Assistant
Sunshine Centre For Seniors
09.2023 - Current
Program Assistant
Sunshine Centre for Seniors
07.2023 - 09.2023
Bachelor of Fine Arts (B.F.A.) - Fine arts
York University
High School Diploma -
Monsignor Percy Johnson