Kyle Weeks
Calgary,AB,AB
Summary
Dynamic professional with a proven track record at Gramsterdam Cannabis, enhancing customer experience through exceptional service and deep product knowledge. Skilled in online order management and building customer loyalty, I excel in fast-paced environments, demonstrating strong communication and interpersonal skills. Leveraged technical troubleshooting to improve operational efficiency, significantly increasing repeat business.
Overview
4
4
years of professional experience
Work History
Budtender
Gramsterdam Cannabis
07.2024 - Current
- Checked guests' photo identification for validity and age requirements.
- Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
- Sold flowers, concentrates and edibles in fast-paced environment.
- Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
- Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
- Restocked supplies and arranged displays.
- Managed inventory efficiently, ensuring accurate stock levels and timely reordering of popular products to prevent shortages.
- Educated customers about responsible consumption practices, promoting safe and enjoyable cannabis use experiences.
- Read industry publications to maintain knowledge on current and future bud trends.
- Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
Sales Associate
CSN Wine & Spirits
04.2022 - 07.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Sales Associate
SAIT Polytechnic Student Association
09.2020 - 04.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
Education
SAIT Information Technology Services Diploma - IT
SAIT
Calgary, AB09-2026
Skills
- Online order management
- Team leadership
- Python programming language
- Building customer loyalty
- Strong communication skills
- Hardware installation
- Networks
- Virtualization technology proficiency
- Information security awareness
- Cybersecurity best practices
- Scripting language expertise
- Critical thinking capacity
- Network architecture
- Technical troubleshooting
- Interpersonal skills
Languages
English
Native or Bilingual
Japanese
Elementary
Interests
- Woodworking
- Photography
- 3D Printing
- Reading
Timeline
Budtender
Gramsterdam Cannabis
07.2024 - Current
Sales Associate
CSN Wine & Spirits
04.2022 - 07.2024
Sales Associate
SAIT Polytechnic Student Association
09.2020 - 04.2021
SAIT Information Technology Services Diploma - IT
SAIT
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