Chelsea Swift
Winnipeg,MB
Summary
A highly-energetic, outgoing and extremely organized server with 18 years experience in a restaurant, bar, and lounge. Enhancing customer experiences while constantly finding new ways to exceed customers' expectations with personalized service. Courteous and professional with all customers. Knowledgeable about menu items, specialty promotions and alcoholic beverages. Detail-oriented, reliable and hardworking with exceptional customer service skills. Motivated food service professional adept at giving guests memorable experiences, building loyalty and driving sales growth through effective upselling and relationship-building skills. Looking for a challenging new role in a fast-paced lounge setting.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Server, Bartender, Manager
Shark Club Sports Bar & Grill
Winnipeg, MB
07.2021 - Current
- Delivered exceptional customer service by accurately taking and processing orders.
- Trained new servers on menu items and service protocols to ensure consistency.
- Resolved guest complaints swiftly, maintaining high levels of satisfaction and loyalty.
- Developed strong rapport with regular customers, enhancing personalized service experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Event Hostess
Tap & Rail Beverage Group
Winnipeg, Manitoba
06.2018 - Current
- Preparation for beer festivals; set-up and teardown of sampling booths, coolers, and swag at events such as: Flatlanders, Oktoberfest, and Brew at the Zoo
- Poured beer samples of multiple types at high volumes throughout festivals resulting in purchasing of products
- Endorsed multiple types of beer before the event through social media to grow attendance to event
- Memorized event beer information to help customers determine their preferred type; such as light or dark beer, "hoppy", or fruity in taste
- Provided information about each brewery such as location and products they offer to customers and other marketers to increase sales and brand awareness
Server. Bartender. Lounge Supervisor.
Smitty's Restaurant And Lounge
Winnipeg, Manitoba
06.2007 - Current
- Manage and serve the floor of a 30 table bar during busy hours ensuring high-quality customer service
- Manage and serve 8-seat bar while pouring beer, shots, and cocktails for the entire lounge and restaurant
- Responsible for cashing/monitoring VLT section of lounge to determine accurate payouts and balancing $5000+ till/safe
- Evening-shift closer responsible for relieving servers of their duties based on customer volume to keep labour cost low
- Cutting customers that have had too much alcohol off to ensure both their safety and the safety of other customers
- Responsible for conflict resolution between both customers and servers, as well as internal staff conflicts to ensure their efficiency
- Responsible for Smitty's Team Sponsorship Program; organizing events, building and maintaining leadership board, and tracking team points which resulted in further team investment
- Managing and uploading content to Smitty's St. James Instagram to further grow customer base and show case food/drink/events
- Established many close relationships with customers based on efficiency and precision resulting in numerous recommendations, regulars and satisfied customers
Education
Diploma in Makeup Artistry - Cosmetology
The Be.YOU.tee Factory
Winnipeg04.2017
High School Diploma -
Glenlawn Collegiate
Winnipeg06.2007
Skills
- Strong Customer Service and Organization
- Precise Order Memorization
- Beer, Cocktail, and Shooter Memorization
- Multi-Tasking
- Operational Speed and Efficiency
- Bar Terminology Expertise
- Item Promotion
- Lounge Management
- To-Go Order Preparation (ie Skip The Dishes)
- Cash Management
- Time Management
- Operations Management
- Social Media Promoting
- Problem-Solving
- Conflict Resolution
- Relationship Building
- Team Sponsorship Organization
- New Employee Training
- Strong work ethic
- Shift management
Certification
- Serving It Safe
- Food Handlers
- Instagram for Business
References
*Available upon request
Timeline
Server, Bartender, Manager
Shark Club Sports Bar & Grill
07.2021 - Current
Event Hostess
Tap & Rail Beverage Group
06.2018 - Current
Server. Bartender. Lounge Supervisor.
Smitty's Restaurant And Lounge
06.2007 - Current
Diploma in Makeup Artistry - Cosmetology
The Be.YOU.tee Factory
High School Diploma -
Glenlawn Collegiate